Team Lead

About the role

Fraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's Fraud projects and initiatives. Collaborating with internal teams, service providers, and vendors including planning, execution, and successful delivery for Fraud Book Of work.

Responsibilities

• Guide stakeholders and engineering teams in making informed trade-off decisions, considering business objectives, technical platform strategy, customer experience, and maintainability.
• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Identify, assess, track, and mitigate issues and risks at multiple levels by establishing success metrics.

Requirements

• 8+ years' experience project management experience within an application support environment
• Track record for managing large scale technology programs using Agile and Hybrid methodology
• Experience with Jira, Confluence, MS Project, and/or similar project management tools
• In depth technical understanding of software components such as Microservices, API, Rest/SOAP, On Prem/Cloud, etc.
• Ability to define project scope, objectives, deliverables, and create detailed project plans, including timelines, budgets, and resource allocation.
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service-oriented attitude and ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Excellent verbal and written communication skills to articulate project goals, progress, challenges, and outcomes clearly and concisely to diverse audiences.
• Capacity to influence decision-making and negotiate solutions that balance stakeholder needs with project objectives.
• Ability to use AI for day-to-day program management work.

Qualifications

• PMP, CSM, ACP certifications are a plus

Work Experience 5-7 Years