Team Lead - IT Enterprise Revenue Cycle

About the role

Under the direction of the HITS Regional IT Enterprise Revenue Cycle Manager, the IT Enterprise Revenue Cycle Team Lead - collaborates with the Regional HITS leaders in setting the digital and technological vision that aligns with and supports UM Health’s mission, strategic business objectives and operating philosophy. Supports the manager in providing work direction to the department. Collaborative and innovative team member with a track record of partnering successfully with various teams and key stakeholders to transform the use of digital technologies. The Team Lead works directly with HITS and functional management in establishing the strategic and tactical planning, implementation, and execution of technology plans to ensure they are in alignment with revenue cycle initiatives. The Team Lead works closely with the functional and operational groups to develop short and long-term system plans. Additionally, they will coordinate application training for all relevant applications used by the support services departments, and conduct customer workflow analysis to enhance processes, and functions, as a liaison to internal revenue review teams.

Responsibilities

• Collaborates with HITS leadership to develop strategic and tactical business plans for their functional and architectural area(s), while also participating in the overall business, technical, and architectural strategic planning process.
• Partners with department manager and HITS leadership in the review and development of strategic plans, projects and division operational processes, procedures and policies, and development of divisional culture based on being a cohesive team to ensure their area’s involvement is represented.
• Collaborates with HITS leaders to plan, develop, and implement standard support processes.
• Serves as a change agent to spearhead transformative change by fostering a culture of innovation, collaboration, and digital proficiency across the Health Systems.
• Develops and maintains best practices for customer service and technical support. Helps to maintain a high level of HITS customer service to UM-H Corp caregivers/employees, physicians, patients, and community.
• Assist in maintaining positive customer relations with customer areas to evaluate department effectiveness, identify problems, and determine future needs.
• Responsible for their area’s functional teams and provides guidance in prioritizing and assigning work.
• Provides direction, coaching, and mentoring to their team members. Provides input to supervisors and managers regarding hiring, annual evaluations, and performance reviews.
• Foster an environment and culture conducive to attracting, retaining, and advancing professional, technical, and support personnel.
• Provides stable and functional systems and services to UM-H Corp.
• Assists the manager with assembling project teams, assigns individual responsibilities.
• Assists the manager