Revenue Cycle Team Lead

In Summary

The Medical Billing Team Lead oversees daily revenue cycle operations, supports a team of billing specialists, and ensures accurate, efficient, and compliant work completion. Key responsibilities include distributing and monitoring workloads, tracking productivity and accuracy, resolving issues, and providing coaching and mentorship.

What You Will Do

• Distribute and monitor daily workloads among team members (charges, payments, AR follow-ups, denials).
• Ensure staff meet daily productivity and accuracy goals.
• Track turnaround times for claims submission, payment posting, and follow-up.
• Identify bottlenecks or delays, trends or gaps to adjust assignments as needed.
• Verify all assigned tasks are completed according to set benchmarks and KPIs.
• Conduct spot checks and audits of work performed by team members.
• Review denials and rejections to identify training opportunities or process gaps.
• Serve as the first point of contact for process questions, problem accounts, or complex scenarios.
• Help identify staff development needs and communicate them to the supervisor.
• Act as a liaison between the team and leadership to ensure consistent communication and performance.
• Relay updates, client changes, payer rule adjustments, and workflow changes promptly.
• Ensure the team understands and implements new procedures consistently.
• Participate in daily or weekly check-ins with supervisors to report team progress and concerns.
• Recommend changes to workflows or templates to improve speed and accuracy.
• Assist in compiling necessary reports on trends and follow-up outcomes.
• Backup coverage as needed.
• Maintain HIPAA compliance when handling patient protected health information (PHI).

Background and Skills You Will Bring

• A high school diploma or equivalent required; an associate or bachelor's degree in healthcare administration, business, or a related field preferred.
• 3-5+ years of medical billing/revenue cycle experience, with demonstrated proficiency in claims, payment posting, A/R follow-up, and denial management.
• Prior experience in a lead, senior, or mentoring role strongly preferred.
• Strong knowledge of payer rules, billing guidelines, and reimbursement processes (commercial, Medicare, Medicaid).
• Experience with EHR/PM systems and billing software.
• Familiarity with RCM KPIs such as A/R days, denial rates, and productivity metrics.
• Strong problem-solving skills with the ability to assist in complex account resolution.
• Experience supporting training and onboarding of new team members.
• Detail-oriented with a focus on accuracy and quality assurance.
• Profound in using data to drive decision-making and process improvements.
• Customer service mindset with a focus on client satisfaction.

Success Looks Like...

• Aggressive and proactive in driving results.
• Adaptable and willing to navigate the evolving healthcare industry.
• Humble and collaborative in working with colleagues and clients.
• Bringing innovative solutions to improve processes and outcomes.

We Invest In You

• Competitive and comprehensive benefits: Full medical, dental, vision, and life insurance coverage; employer-sponsored subsidy for medical insurance premiums; flexible paid time off options; and a competitive total rewards package.