Revenue Cycle Management Lead

About the role

At Tend, we’re building a dental experience that’s human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in our financial processes. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise. We’re looking for an RCM Team Lead to oversee daily operations for a specific RCM function. In this role, you’ll manage work distribution, provide real-time coaching, serve as the first point of escalation, and ensure your team has the clarity, tools, and support they need to succeed. You’ll partner closely with the Senior RCM Lead to monitor performance, resolve bottlenecks, and drive continuous improvement—helping the team meet goals while upholding the highest standards of accuracy and compliance.

Responsibilities

• Lead daily workflow management for your assigned RCM function, ensuring tasks are prioritized, distributed, and completed on time.
• Monitor work queues, troubleshoot bottlenecks in real time, and proactively reallocate resources to maintain throughput.
• Serve as the first point of escalation for questions, complex issues, or process exceptions—guiding teammates toward solutions.
• Partner with the Senior RCM Lead to align staffing coverage with volume needs, address capacity concerns, and analyze quality trends.
• Support onboarding and training for new hires in collaboration with the Senior RCM Analysts, ensuring consistent skill development across the team.
• Provide constructive, timely feedback to teammates to reinforce accuracy, compliance, and operational best practices.
• Identify performance trends, recommend process improvements, and assist with documentation updates or audit-related work.
• Foster a collaborative, solutions-oriented team culture aligned with Tend’s mission and RCM department goals.

Requirements

You embody our Tend values and demonstrate key leadership competencies that drive both operational success and team growth.

• Tend to Others - Lead with empathy and accountability. You consistently achieve results, even in challenging circumstances, by prioritizing the needs of members, teammates, and partners.
• Be Brave Enough to Lead - You speak up about difficult issues, make tough calls, and take smart risks to act with integrity and authenticity. You inspire your team to do the same.
• Savor the Ride - You celebrate wins, create a motivating team environment, and keep energy high—even when tackling complex or high-volume work.
• Embrace Our Differences - You encourage diverse perspectives, listen actively, and adapt your leadership style to different communication and learning needs. You recognize the value that different backgrounds and experiences bring to the team.
• Rooted in Growth - You seek out feedback, reflect on your leadership approach, and continuously improve. You actively develop your own skills while fostering growth in your team.
• Build Stronger Teams - You create an environment where collaboration thrives, roles are clear, and people are empowered to do their best work. You celebrate collective wins and address challenges quickly to keep the team