Revenue Cycle Management Lead

About the role

This is a founding role to design, launch, and lead TurboPT's RCM service line. The role involves owning the entire RCM service, designing the service model, leading the team, ensuring client outcomes and practice economics, and driving the billing roadmap with Product and Engineering.

Responsibilities

• Own TurboPT's RCM service line end to end — operator, builder, and product partner.
• Design the service model, packaging, and SLAs.
• Stand up a delivery model with lean U.S. oversight paired with offshore exception handling.
• Build the playbooks and SOPs, then hire and lead the team.
• Own compliance and PHI risk at scale.
• Full-cycle RCM operations and quality — own the full cycle including eligibility, prior auth, coding/modifier QA, claim scrubbing, payment posting, denials and appeals, AR, patient collections, and credentialing.
• Apply deep rehab-therapy expertise across PT/OT/SLP and specialty practices.
• Own the KPI scorecard: days in AR, clean-claim rate, net collections, denial rate, and cost to collect.
• Partner with Product and Engineering on the billing roadmap.
• Drive strategy and go-to-market — benchmark pricing, support sales and deal cycles, own client outcomes with Customer Success, and manage key external partners.

Requirements

• 90 days: Define service model and SLAs; launch pilot with design-partner clinics.
• 6 months: Pilot live; playbooks in place; billing roadmap shipping with Product.
• 12 months: Repeatable, scaling service with healthy unit economics and a funded growth plan.
• 5+ years in full-cycle revenue cycle management, with deep, hands-on expertise in outpatient rehabilitation therapy billing (PT/OT/SLP).
• You know the 8-minute rule, KX threshold, plan-of-care certification, GP/GO/GN and CQ/CO modifiers, therapy authorization, denials and appeals, and AR cold.
• Proven leadership of RCM operations and teams, including building processes and playbooks from scratch and managing distributed or offshore staff.
• A track record of improving RCM KPIs — measurably reducing denial rates and days in AR and lifting net collections.
• Demonstrated ability to partner with product/engineering teams or to translate operational needs into software and tooling requirements.
• Comfort operating as a hands-on builder in an early-stage, ambiguous environment — pragmatic, data-driven, an excellent communicator, and genuinely customer-obsessed.

Qualifications

• Based in the United States and authorized to work in the U.S.
• Experience building or scaling an RCM service line or billing company, ideally in therapy or another SMB healthcare vertical.
• Hands-on experience with rehab-therapy EMRs (e.g., WebPT, Prompt, Raintree, Net Health, Tebra, Spry) and clearinghouses (e.g., Claim.MD).
• Credentialing and payer-enrollment expertise (PECOS, CAQH, commercial credentialing and contracting).
• SaaS / vertical-software background, and familiarity with embedded payments.
• Product management experience or a domain-expert-PM mindset. Relevant certifications — e.g., CPC, CPB, COC, CHC, or HFMA/RCM credentials.

Benefits

• Competitive base salary
• Performance bonus tied to practice KPIs and growth
• Medical, dental, and vision coverage
• 401(k)
• Unlimited PTO
• Fully remote

Pay

Competitive base salary

Schedule

Full-time