Team Lead - Hunting

About the Role

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in one of the store’s departments, overseeing merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports the Group Sales Manager (GSM) / Department Manager (DM) in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provides daily direction to associates within the department.
• Prepares and executes to-do/task lists.
• Implements all merchandising directives (e.g., “Top 25 list,” “Extreme Savings” items) and maintains plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM/DM and Human Resources Manager in staffing the department with service-oriented associates, including participating in interviews, making hiring recommendations, coordinating training, and providing input on performance appraisals.
• Prepares weekly work schedules, coaches, and motivates associates to foster positive customer relations and a productive team environment.
• Resolves customer and associate concerns in collaboration with the GSM/DM and HR Manager.
• Maintains a high level of personal customer service, aiming to exceed company averages in customer service metrics (e.g., surveys, secret shops).
• Serves as a product expert through ongoing training and conducts product demonstrations for staff.
• Assists the GSM/DM with coordinating special events, maintaining pricing and UPC integrity, determining product assortments, ensuring inventory accuracy, and managing display, signing, and pricing of advertised items.
• Helps carry out supervisory responsibilities in accordance with company policies and applicable laws, including planning, assigning, and directing work; measuring and evaluating performance; addressing complaints; and maintaining a harassment-free workplace.
• Delivers a legendary customer experience by:
  • Identifying and evaluating customer needs.
  • Making product recommendations based on analysis.
  • Promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
• Performs all other duties as assigned.

Requirements

• High School Diploma or equivalent (minimum).
• 2 to 4 years of retail sales experience.
• Supervisory experience is a plus.

Skills

• Ability to calculate figures such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Effectively presents information and responds to questions from managers, associates, customers, and the public.
• Conducts meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point-of-sale and inventory systems.
• Strong interpersonal skills; ability to establish and maintain effective working relationships with co-workers, associates, customers, and corporate staff.

Physical Requirements

• Constantly stands and/or walks during shift.
• Occasionally ascends or descends ladders, stairs, or ramps.
• Constantly communicates with others to exchange information.
• Occasionally repeats motions involving wrists, hands, and/or fingers.
• Occasionally operates machinery, power tools, motor vehicles, or heavy equipment.
• Light work involving moving objects up to 20 pounds constantly; may occasionally lift and move objects up to 100 pounds or more (utilizing team lifts as needed).
• Occasionally works in tight or confined spaces.
• Occasionally works in noisy environments.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund (additional support program).
• And more.