Team Lead, Don Mills

About the role

The ESS Team Lead supports individuals in achieving their employment goals and conducting job searches within the Integrated Employment Services (IES) program. This role is designed as a developmental opportunity for an experienced ESS who is ready to expand their impact through peer leadership, onboarding support, and day-to-day operational guidance while continuing to deliver direct client service.

Responsibilities

• Facilitate structured and individualized support for conducting successful job search to individuals in a group and/or individual setting
• Provide career exploration, identification and clarification of interests, abilities, skills, education and experience in relation to short- and long-term career and employment goals in a group and/or individual setting
• Facilitate an orientation to the workplace- rules and expectations of employers, rights and responsibilities of employers and Canadian workplace culture
• Counsel and coach in life skills that support successful employment
• Support individuals for disclosure of disabilities that may affect employment participation
• Provide support with the preparation of job search tools and strategies, including resumes and applications, interview techniques and coaching, Education and training options and current labour market information
• Support individuals in assessing their qualifications against job requirements
• Provide information about and access to professional accreditation, language credentials and prior learning assessments
• Mentor and coach during the job search process
• Provide support with referral and access to other services including, but not limited to education and training
• Assist clients who require enhanced support, such as Job search, Mentoring, and/or job retention
• Act as a role model and go-to resource for a small team by demonstrating best practices, providing day-to-day guidance, answering process-related questions, and reinforcing consistent, high-quality service delivery
• Support onboarding and training of new hires onsite by helping them learn team processes, systems, documentation standards, and service delivery expectations
• Develop and offer Itinerant Employment Services within the local catchment area to new and existing partnerships
• Maintain up-to-date information on local labor market, community resources & referral protocols
• Proficient in using the EOIS system, Service System Manager databases, and the internal OneClient system for tracking clients, conducting follow-up, and recording activities
• Maintain Case Notes and documentation of client engagement, progress of completion of action items from individualized Employment Action Plans and documentation of client progress and results
• Provide assistance to both Resource and Information and other areas of the IES delivery model as required
• Able to continue operations under a Remote Delivery Model, as and when required
• Provide day-to-day operational support to the Coordinator and contribute to team effectiveness by serving as a peer lead and back-up resource during absences or periods of high volume

Qualifications

• University Degree or College Diploma in a related discipline
• Extensive knowledge of Employment Services; must have 1-2 years’ experience in an ES role
• Extensive experience with MLTSD’s Case Management System (EOIS CaMS)
• Knowledge of Ministry Delivered Programs and related guidelines for administration (i.e. Better Jobs Ontario)
• Minimum of 2 years of demonstrated experience in some or all aspects of Job Search, Job Placement and Incentives or Job Retention including employment/coaching
• Minimum of 2 years’ experience facilitating job search related sessions with knowledge of current job search techniques and assessment tools in a group setting to adult learners
• Demonstrated knowledge of LMI, job search techniques and recruitment and community resources, programs and services
• Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada or other groups with specialized needs
• Excellent interpersonal communication and teamwork skills
• Sound judgment, a collaborative mindset, and the ability to balance direct client service with supporting team consistency, onboarding, and day-to-day problem-solving
• Dependable, service-focused, adaptable, and committed to maintaining high-quality outcomes for both clients and the team
• Desire to take on more responsibility and share ESS role expertise through coaching and supporting others
• Demonstrated commitment to OneAchev Culture