Team Lead, Connectivity Operations

Responsibilities

• Develop, track, and manage key performance indicators (KPIs) and operational metrics for the Connectivity Ops team.
• Create and maintain comprehensive dashboards and regular reporting packages for leadership to provide visibility into team capacity, throughput, and project health.
• Oversee the strategic coordination of day-to-day team activities, ensuring alignment with overall business priorities, core operational SLAs, and NOVA project dependencies.
• Partner closely with team managers and leads to absorb project tracking, status updates, and routine coordination tasks.
• Facilitate regular operational reviews and capacity planning sessions with team leaders to proactively identify resource constraints and balance workloads.
• Identify process bottlenecks in day-to-day operations and recommend strategic workflow improvements to optimize team efficiency.
• Serve as a central communication liaison across the Connectivity Ops teams, ensuring consistent alignment on daily priorities and upcoming deliverables.

Qualifications

• 5+ years of experience in project management, operational management, or PMO roles, preferably in a healthcare or IT operations setting.
• Strong expertise in data tracking, metrics development, and executive reporting.
• Proven ability to partner effectively with functional managers and senior leadership.
• Excellent written and verbal communication skills with a focus on synthesizing complex operational data into actionable insights.
• Preferred experience with reporting and dashboarding tools (e.g., Tableau, Power BI, Smartsheet, Advanced Excel).
• Familiarity with laboratory operations, EMR integrations, or clinical information systems.
• PMP, Agile, or Six Sigma/Lean certifications.
• Exposure to AI tools such as Gemini and Copilot Supervision Exercised: SomeSupervision

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.