Team Lead, Network Operations

About The Position

This is a supervisory position responsible for overseeing daily operations and development of Coordinators, Specialists, and Senior Specialists to ensure quality, timely customer service, and sound decision-making. This position will report directly to the Manager, Network Operations.

This role is not eligible for visa sponsorship.

What You’ll Be Doing

• Provide real-time support to Network Operations Coordinators, Specialists, and Senior Specialists with questions, escalations, and audits.
• Provide mentoring and accountability to direct reports and development through appropriate coaching, development, training, and performance management.
• Proactively communicate information to direct reports, providing a clear understanding of expectations, performance measures, and goals.
• Effectively communicate with Drivers, Field Leadership, and other internal stakeholders to provide real-time updates on network impacts, incident status, and root cause analysis.
• Maintain and produce daily, weekly, and monthly reports of quality metrics and respective targets and goals.
• Act as a subject matter expert in Carvana's Logistics Management Systems and other technologies, including JIRA, and more.
• Manage, problem solve, and mitigate delays to the order fulfillment process, escalating issues as necessary.
• Proactively communicate with leadership regarding business performance, the adverse impact of decisions on the field, and potential risks to the business.
• Perform administrative duties, including auditing and submitting time sheets, updating attendance points, and approving PTO for direct reports.
• Be a continuous positive force within the office, creating strong morale and spirit throughout the team.

What The Job Requires

• To be able to do your job at Carvana, there are some basic requirements we want to share with you.
• Bachelor's degree or equivalent experience is required.
• 4+ years experience in a logistics role.
• 2+ years of experience in a manager or leadership role.
• Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner.
• Ability to effectively delegate tasks to team members and communicate and interact in a professional, courteous manner.
• Ability to communicate clearly and concisely, both written and oral.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with strong attention to detail.
• Ability to work in an office environment, with extensive use of computers.
• Ability to exercise independent judgment and discretion consistent with company values and strategic goals.
• Ability to read, write, speak, and understand English.
• Availability to work variable schedule(s) as necessary.
• Ability to commute and work out of the Tempe headquarters.