Team Lead - Bass Pro Shops

Responsibilities

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities
• Administers performance appraisals, sets goals, and conducts consistent touch-bases with direct reports
• Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly
• Leads proactive coaching conversations — addressing performance in the moment, not after the fact
• Handles difficult situations and customer escalations with confidence and composure
• Maintains a visible, accessible presence on the sales floor — especially during peak hours
• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace and positive service environment
• Delivers high-quality product services with attention to detail — such as branding, debossing, boot stretching, brim shaping, and boot shines — to ensure a premium customer experience
• Understands an OMNI Channel business — implements processes and utilizes tools to better service the customer
• Opens and closes the store, ensuring all operational standards are met
• Facilitates the sharing of product knowledge across the team
• Upholds stock-to-sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers, and restock standards
• Supports financial operations including payroll tracking and deposit logs
• Affords assistance with in-store events, including outreach, coordination, and follow-up as needed

Qualifications

• 2+ years Retail Management experience
• Availability to work 25–30 hours per week (hours vary by week and may increase based on shipment volume and store needs)
• Exceptional leadership, delegation, selling, and customer service skills
• Proven ability to lead coaching conversations, navigate conflict, and handle difficult situations with professionalism
• Proven record of hiring and developing great talent
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency