Team Lead - AZ
About the role
The On-site Service Engineer Team Lead is responsible for performing and supervising semi-routine preventative maintenance of products through well-defined schedules and procedures. This role involves directing team daily operational activities, establishing and auditing local operating procedures, and assisting with failure analysis.
Responsibilities
- Directs team daily operational activities while providing single point of contact for customers regarding Installation Qualification issues.
- Establishes and audits local operating procedures to serve as a training aid and reference source for Edwards and customer personnel.
- Performs special projects at customer sites with supervision as needed from senior technical experts or project management.
- Maintains records of repairs and maintenance performed using local databases.
- Develops and maintains a preventive maintenance schedule for equipment to ensure optimal performance.
- Assists with failure analysis by providing information on mode of failure for each equipment failure.
- Sends information to Edwards technical department to drive equipment improvements.
- Writes weekly/monthly reports on activities performed at a customer's site based on customer and regional management requirements.
- Works with Site Lead and Site Manager to ensure 7x24 escalation support for the site team.
- Maintains punctual, regular, and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
- Respects direction from supervisor and completes other duties as assigned.
Requirements
- Education level: AS degree or equivalent in relevant technical field (full military equivalent may substitute with HR and supervisory approval).
- Experience: 5 years related industry experience including completion of relevant training and competencies profiles defined within the training plan for the current position, and demonstrated understanding of the product.
- Knowledge areas/Skills: Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.
Qualifications
- Strong proven leadership skills.
- Excellent organization, prioritizing, multi-tasking, and customer service skills.
Skills
- Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.
Benefits
Our culture fosters trust and accountability, promotes lifelong learning and career growth, and encourages innovation through collaboration. We offer comprehensive compensation and benefits, including health and well-being programs.
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