Team Lead

Primary responsibility

Create, establish and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.

Provide service training and leadership to staff members.

Manage customer issues with a sense of urgency and to the satisfaction of our customer.

Duties and Responsibility

• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.

Principal Working Relationships

• Customers
• Sales Associates
• Store Management
• District/Regional Manager
• Store Operations and Training personnel

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

About Rack Room Shoes

Rack Room Shoes is the family footwear retailer offering a wide selection of nationally recognized brands known for their quality. The company also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.

Equal Employment Opportunity

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.