Team Lead

Roles and Responsibilities

• Create a welcoming and warm work environment, demonstrate a drive for results and going above and beyond in service of the client with minimal supervision
• Ensure all tools and supplies are properly maintained and reach each job site
• Lead the team in the execution of tasks needed to complete the project with the allocated labor hours
• Report all incidents and/or accidents to management in a timely manner
• Monitor/reinforce safety procedures
• Communicate updates to clients and management as requested
• Handle any immediate employee concerns or disciplinary needs per Company policy
• Notify and assist management with any ongoing or major employee issues or disciplinary action
• Ensure team member hours are reported to management for payroll in a timely manner
• Other responsibilities as needed

Qualifications & Skills

• High School diploma or equivalent training required
• Minimum of one-year supervisory experience preferred
• Ability to lead and manage a team in a fast-paced and unique work environment
• Excellent problem solving and decision-making skills
• Outstanding customer service, organizational, written, verbal and communication skills are requirements of this role
• Working knowledge of Microsoft Windows, including Word, Excel and PowerPoint

Physical/Environmental Requirements

• Frequent lifting of up to 30lbs, moving, climbing occasionally, transporting, placing and removing household items for staging, liquidation, donation and resettling
• Walking and/or standing in varying weather environments
• Frequent walking up and down stairs, possibly while carrying up to 30lbs

Team Lead Tasks

• Communicate to the team: describe the client, needs, goals of job to team, how are we pricing if Estate Sale, any safety precautions to be aware of, etc.
• Responsible for labor hours
• Safety of client, team, and property
• Ensure there is a clean bathroom for team; assign via rotation
• May need to pick supplies up from storage; ensure team has necessary tool kits
• Ensure tool kits are restocked and/or assist management in keeping kits stocked
• Work with management to ensure all materials arrive on jobsite

Estate Sales

• Before Sale Starts
• Sort & organize, merchandise & price contents of house
• Inside Signage
• Cleaning - vacuum, garage swept, etc.
• Master list of mass pricing for Cashier
• Any special notes for Cashier
• Aprons stocked and ready for staff
• Outdoor signs organized and ready
• All CT property is stacked and ready for loading/delivery to storage
• Employee purchases are totaled and paid for
• Walk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)
• Ensure transfer of knowledge to clean-out team
• Supervise any donation pick-up
• May assist management in totaling sales
• Cleaning (depends on situation)
• After Sale
• Signs are removed and organized into ES sign folder
• All CT property is stacked and ready for loading/delivery to storage
• Employee purchases are totaled and paid for
• Walk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)
• Ensure transfer of knowledge to clean-out team
• Supervise any donation pick-up
• May assist management in totaling sales
• Cleaning (depends on situation)
• Packing/Moving
• All boxes properly labeled
• Master Inventory list is created
• Any broken items are documented/pictures taken prior to packing and noted on master inventory list
• Special instructions are communicated to movers
• LIFO needs are boxed and appropriately labeled for the client and movers
• Team cleans up – sweeps, takes trash, etc.
• Take inventory of supplies that are used for appropriate chargeback to client
• Clock with movers day of move (prior with management and/or movers)
• All materials are hauled away to recycle or storage for reuse
• All trash is removed (may be times client is responsible for their own trash)
• Client is fully resettled into new home
• Clean-out
• Sort and box contents of property into donation, trash, recycle
• Walk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)

Compensation

Compensation range is $18-$20/hr. depending on experience