Team Lead

About the Role

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring compliance with all established Company policies and procedures. Provides leadership, guidance, and training to store staff under the direction of the Store Manager and Assistant Store Manager. In their absence, the Team Lead assumes full responsibility for all store operations and strives to meet and exceed sales, service, and operational objectives. This role may be full-time or part-time.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience while upholding current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with urgency and to customer satisfaction.
• Oversee all POS terminal transactions, including sales, discounts, refunds, loyalty programs, and open/closing procedures.
• Manage inventory control, including shipping and receiving, price management (changes, markdowns), handling damaged merchandise, and conducting physical inventories.
• Maintain sales floor merchandising and visual presentation, including merchandise placement, floor maintenance, housekeeping, and promotional event setup.
• Control payroll by adhering to scheduling, budget compliance, and time & attendance policies.
• Train and develop direct reports using available tools and reinforce customer service standards.
• Uphold loss prevention policies to protect and control Company assets.
• Develop a complete understanding of managing day-to-day operations.

Principal Working Relationships

Interacts with customers, sales associates, store management, district/regional managers, and store operations and training personnel.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

About the Company

Rack Room Shoes is a family footwear retailer offering great shoes for men, women, and children in comfort, dress, casual, and athletic categories. The company provides a wide selection of nationally recognized brands known for quality, as well as exclusive private brands commissioned from top manufacturers. These private brands deliver stylish, high-value options that foster customer loyalty and satisfaction.