Team Lead

About the Role

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring compliance with all established Company policies and procedures. Provides leadership, guidance, and training to store staff under the direction of the Store Manager and Assistant Store Manager. In their absence, the Team Lead assumes full responsibility for all store operations and strives to meet and exceed sales, service, and operational objectives. This role may be filled by a full or part-time management employee.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards; provide service training and leadership to staff.
• Manage customer issues with urgency and to customer satisfaction.
• Oversee all POS terminal transactions in accordance with policy and procedure, including:
  • Sales, discounts, and refunds
  • Loyalty programs
  • Open/closing procedures
• Inventory control responsibilities, including:
  • Shipping and receiving
  • Price management (price changes, markdowns, etc.)
  • Handling singles and damaged merchandise
  • Conducting physical inventory
• Sales floor merchandising and visual presentation, including:
  • Merchandise placement
  • Sales floor maintenance and housekeeping
  • Promotional event directions, materials, and signage
• Payroll control responsibilities, including:
  • Scheduling
  • Payroll budget compliance
  • Time and attendance management
• Training and development of direct reports, including:
  • Utilization of all available training tools
  • Consistent reinforcement of customer service standards
• Loss prevention responsibilities, including adherence to policies for protecting and controlling Company assets.
• Work toward a complete understanding of managing all day-to-day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

About the Company

Rack Room Shoes offers great shoes for men, women, and children in comfort, dress, casual, and athletic categories, making it the family footwear retailer of choice. The company provides a wide selection of nationally recognized brands known for their quality, as well as exclusive private brands commissioned from top manufacturers. These private brands deliver great styles and outstanding values, fostering satisfied, loyal, and repeat customers.