Team Lead

About the Role

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring compliance with all established Company policies and procedures. Provides leadership, guidance, and training to store staff under the direction of the Store Manager and Assistant Store Manager. In their absence, the Team Lead assumes full responsibility for all store operations and strives to meet and exceed sales, service, and operational objectives. This role may be full or part-time.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with urgency and to customer satisfaction.
• Oversee all POS terminal transactions in accordance with policy and procedure, including sales, discounts, refunds, loyalty programs, and open/closing procedures.
• Manage inventory control, including shipping and receiving, price management (price changes, markdowns), handling singles and damaged merchandise, and conducting physical inventory.
• Maintain sales floor merchandising and visual presentation, including merchandise placement, sales floor maintenance, housekeeping, and promotional event setup.
• Control payroll responsibilities, including scheduling, payroll budget compliance, and time & attendance tracking.
• Train and develop direct reports, utilizing available training tools and reinforcing customer service standards.
• Adhere to loss prevention policies to protect and control all Company assets.
• Work toward a complete understanding of managing all day-to-day operations.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

About the Company

Rack Room Shoes is a family footwear retailer offering great shoes for men, women, and children in comfort, dress, casual, and athletic categories. The company provides a wide selection of nationally recognized brands known for their quality, as well as exclusive private brands commissioned from top manufacturers. These private brands deliver great styles and outstanding values, fostering satisfied and loyal customers.

Rack Room Shoes is committed to equal employment opportunities for all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic protected by applicable law.