Team Lead

About the Role

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring compliance with all established Company policies and procedures. Provides leadership, guidance, and training to store staff under the direction of the Store Manager and Assistant Store Manager. In their absence, the Team Lead assumes full responsibility for all store operations and strives to meet and exceed sales, service, and operational objectives. This role may be full or part-time.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards; provide service training and leadership to staff.
• Manage customer issues with urgency and to customer satisfaction.
• Oversee all POS terminal transactions in accordance with policy and procedure, including sales, discounts, refunds, loyalty programs, and open/closing procedures.
• Inventory control responsibilities:
  • Adhere to shipping and receiving policies and procedures.
  • Manage price changes, markdowns, and damaged merchandise.
  • Conduct physical inventory.
• Sales floor merchandising and visual presentation:
  • Ensure proper merchandise placement and sales floor maintenance.
  • Oversee housekeeping and promotional event setup (signage, materials).
• Payroll control responsibilities:
  • Manage scheduling and payroll budget compliance.
  • Monitor time and attendance.
• Training and development of direct reports:
  • Utilize available training tools.
  • Reinforce customer service standards consistently.
• Loss prevention responsibilities to protect and control all Company assets.
• Work toward a complete understanding of managing all day-to-day operations.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Benefits

Benefits information is available at Rack Room Shoes Benefits Portal.

Pay

$12.00 - $15.60 per hour.

About the Company

Rack Room Shoes is a family footwear retailer offering great shoes for men, women, and children in comfort, dress, casual, and athletic categories. The company provides a wide selection of nationally recognized brands and exclusive private brands, ensuring quality, style, and value for customers.