Team Lead
About the role
Lead other team members by example in accuracy, completeness, and adherence to company service standards. Meet sales and work goals set by store management while following company policies and procedures. Create an excellent shopping experience for customers and maintain control of cash and sales transactions.
Responsibilities
- Create an excellent shopping experience for customers through awareness and company service standards.
- Maintain a positive attitude, willingness to serve, and stay well-informed about products and promotions.
- Promote company rewards programs and other business initiatives.
- Maintain awareness of all current sales promotions and merchandise presentation.
- Ensure stock is well-arranged, properly merchandised, and the store remains clean and organized.
- Develop and maintain product knowledge and fitting skills.
- Stay aware of Loss Prevention concerns involving customers and staff.
- Participate in physical inventories, shipping and receiving merchandise, and placing merchandise on the sales floor.
- Process all sales and POS terminal transactions in accordance with policy and procedure, including checking shoes for mates.
Requirements
- Interpersonal skills to deal effectively with customers and employees at all levels.
- Basic communication (verbal and non-verbal), organization, and math skills.
- Experience in retail sales, preferably in specialty retail or footwear.
- Basic knowledge of company policies and procedures.
- Basic visual merchandising skills and understanding of Store Presentation Standards.
About the company
Rack Room Shoes is a family footwear retailer offering great shoes for men, women, and children in comfort, dress, casual, and athletic categories. The company provides a wide selection of nationally recognized brands and exclusive private brands known for quality, style, and value. Rack Room Shoes is committed to equal employment opportunities for all employees and applicants.
Benefits
For detailed benefits information, visit Rack Room Shoes Benefits.