Tasting Room Associate

About the role

As a Tasting Room Associate, you set the tone for the winery experience and will ensure that every guest feels a positive and genuine connection with the winery. This is a part-time, hourly role that is eligible for tips. This role requires availability in the evenings and on weekends.

Responsibilities

• Be friendly, courteous, and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest.
• Learn product information to assist guests with making selections, purchases, and assisting with events.
• Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing, and processing wine orders for delivery, as well as curbside pickup.
• Assist management with the effective, tactful, and professional enforcement of various winery policies regarding guest use of the facility.
• General housekeeping duties to ensure the appearance and cleanliness of the tasting room are up to or exceed standards.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.

Physical requirements

• Able to lift and carry up to 50 pounds.
• Able to stand or walk for extended periods of time.

Requirements

• Must be at least 21 years of age with high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• Two (2) or more years of customer service experience required (retail/hospitality preferred).
• Excellent communication skills, customer service skills, sales skills, and the ability to prioritize while handling multiple tasks.
• Interest in, or knowledge of, wine and wine industry.
• Ability to work in a fast-paced, changing environment as part of a team.
• Proficiency in Point of Sales (POS) systems and basic computer skills required.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Pay

$17.13 - $22.12 per hour based upon relevant experience.

Benefits

• Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts