Tasting Room Associate

Description

WHO WE ARE
Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

MISSION & CORE VALUES

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

THE OVERALL ROLE OF THE TASTING ROOM MANAGER

The overall role of the Tasting Room Manager includes:

• Greet guests warmly and provide them with seating options and a wine list.
• Provide detailed explanations of the wines.
• Aid guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
• Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
• Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
• Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
• Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
• Follow all health and safety regulations and adhere to proper food handling and sanitation practices.
• Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.

  REQUIRED WORK EXPERIENCE

  • 2 years previous experience as a Server or Tasting Room Associate in a restaurant or tasting room is typically required.
  • Extensive knowledge of food and beverage menus, including wine pairing and cocktail recipes.
  • Strong customer service skills, with the ability to provide personalized and attentive service.
  • Excellent communication and interpersonal skills to interact with guests and team members effectively.
  • Professional and polished appearance, with a focus on attention to detail.
  • Ability to work in a fast-paced, high-pressure environment while maintaining composure.
  • Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
  • Exceptional organization and multitasking abilities.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Understanding fine dining etiquette and service standards.
  • Ability to work well in a team and collaborate with colleagues.
  • Strong problem-solving and decision-making skills.
  • Knowledge of food safety and sanitation regulations.
  • Ability to stand and walk for extended periods and lift trays or plates when necessary.
  • Excellent memory retention for accurately taking and delivering orders.
  • Understanding responsible alcohol service practices and compliance with legal drinking age verification.
  • RBS certification for responsible alcohol service is required.
  • Current Food Handler Certification.

    Reporting Structure

    Tasting Room Associate reports to the General Manager.

    Travel Requirements

    Tasting Room Associates may be asked to travel periodically.

    Job Status

    Non-Exempt

    Important Notice

    This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

    Salary Description

    $16.90/hour plus tips