Tasting Room Associate

Key Responsibilities

• Wine Tastings and Customer Service:
• Conduct engaging and informative wine tastings, guiding guests through the tasting experience and sharing knowledge about each wine.
• Offer personalized wine recommendations based on guests' preferences and needs.
• Provide exceptional customer service by answering questions, addressing concerns, and making each guest feel welcome.
• Help guests explore different wine options and make them feel comfortable throughout the tasting experience.
• Sales and Wine Education:
• Promote and sell Battle Creek Cellars wines, wine club memberships, and merchandise to guests.
• Share knowledge of the winery’s wines, including production methods, characteristics, and ideal food pairings.
• Educate customers on the winemaking process and winery story to help enhance their appreciation for the wines.
• Customer Relationship Management:
• Build positive relationships with guests, encouraging return visits and loyalty to the brand.
• Aid in managing customer databases and contact lists for follow-ups and providing personalized service.
• Assist with wine club sign-ups, cancellations, and inquiries, ensuring guests feel valued and supported.
• Maintain a respectful and professional attitude toward all wine offerings and brands in the tasting room.
• Tasting Room Operations:
• Set up and organize tasting stations to ensure they are clean, attractive, and well-stocked before and throughout the day.
• Maintain cleanliness and orderliness of the tasting room, including the tasting bar, seating areas, and display areas.
• Accurately process sales transactions, including cash, check, credit card, and gift card payments.
• Maintain accurate stock levels, ensuring items are replenished and restocked as necessary.
• Event Support:
• Assist with execution of winery events, private tastings, and special functions.
• Set up and break down event spaces, including arranging seating and replenishing wine and supplies.
• Provide general event support to ensure a seamless and enjoyable experience for guests.
• Compliance and Safety:
• Adhere to all legal and safety regulations, including responsible alcohol service and age verification.
• Maintain a clean, safe, and organized working environment, reporting any safety concerns or incidents.
• Follow the winery’s health and safety procedures, including handling food and beverages according to safety standards.
• Kitchen Support:
• Prepare food items as needed for service, ensuring high standards of quality and food safety.
• Follow food safety and cleanliness standards, including during opening and closing procedures.

Qualifications and Skills

• Previous experience in customer service or hospitality is preferred but not required.
• Basic knowledge or interest in wine, with a willingness to learn and grow wine knowledge.
• Able to work weekdays/weekends 1:00 pm – 9:00 pm, with flexibility to work occasional holidays.
• Strong communication skills and ability to create a welcoming, friendly atmosphere for guests.
• Sales-oriented with the ability to upsell and cross-sell products.
• Excellent organizational and multitasking abilities, with attention to detail.
• Ability to work effectively in a fast-paced environment and maintain composure under pressure.
• Physical ability to stand for extended periods and lift boxes of wine or other heavy items.
• Familiarity with point-of-sale systems is a plus (OrderPort & Tock).
• Must have OLCC Service Permit and Food Handler's Permit.

Compensation & Benefits

• Average high-season hourly rate of $29-35/hr. that includes a base hourly rate of $17/hr. + gratuities, commissions, and sales incentives.
• Wine & retail merchandise at 50% off.
• This position earns accrued paid sick time.