Task Force Manager
About the role
This is a market coverage and operations role. As a Task Force Manager, you will deploy into Landing markets across the US — wherever the business needs you — and step in as the sole operator when a General Manager is on leave. That means owning the full market: member experience, property relationships, housekeeping and maintenance coordination, unit quality, and performance reporting. You will cover operations for one to three weeks at a time, maintain key account relationships, and hand markets back off cleanly when the assignment ends.
Responsibilities
- Own the full market: member experience, property relationships, vendor coordination, and maintenance escalations
- Member support tickets and communications across all channels
- Liaison with property management teams to resolve maintenance requests, address member concerns, and execute new leases
- Market KPIs: NPS, CSAT, cleaning quality, and market growth
- Unit quality evaluation — ensuring every home meets Landing standards before move-in
- Relationships with key property accounts for the duration of each assignment
- Market growth: coordination and installation of new Landing homes within assigned markets
- Critical preparation and coordination for VIP guest bookings
- Sooth handoff coordination with the AGM and Hub Manager at the start and end of every assignment
- Auxiliary training responsibilities when not actively on assignment
Requirements
2+ years of background in hotel operations, short-term rental management, or high-volume hospitality — you know how to operate when members don't wait
Experience running a market, property, or operation with real autonomy — not just executing someone else's playbook
Bias for action — when things go sideways, you move toward the problem, not away from it
Strong organizational skills and follow-through — you're managing multiple properties, tickets, and relationships simultaneously across markets you didn't build
Triage under pressure — three things are urgent at once, you know which one to move on first
Comfort with ambiguity and travel — 80% travel is required, and the assignment always comes with surprises
Exceptional communication and interpersonal skills — you build credibility fast with people at all levels
Qualifications
Candidates based in Charlotte are strongly preferred given proximity to major airports and ease of access to Landing's remote markets
Skills
None specifically listed
Benefits
Opportunities for upward mobility — our Field Operations management team is built from internal promotions
Competitive compensation: $75,000 base salary
Stock options
Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
Retailment support: 401(k) plan + access to ImmediatePay
Generous paid time off policy to support work-life balance
Travel perk: $750 USD annually in Landing Stays
Pay
$75,000 base salary
Schedule
This role requires 80% travel. When on assignment, you are the market owner, which means availability extends beyond standard business hours based on operational needs — including evenings, weekends, and holidays. Demand increases around month-end and high-volume check-in periods.
Company Information
Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law