Bench / Task Force Manager

About the role

We are looking for outstanding Bench Managers to provide guidance and leadership to the supervision and operation of our hotels and teams. Through the guidance and leadership of Regional and/or General Managers, create and nurture a customer-focused, team-centered, and entrepreneurial environment necessary to produce a profitable hotel. Additionally, assist to ensure consistent compliance with hotel policies and quality guest services while maximizing departmental profits. Indirectly offer supervision for the entire hotel as well as making policies and developing plans for carrying out work programs.

Responsibilities

• Ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share
• Hold property leadership team accountable for strategy execution
• Provide guidance and professional development of the property leadership team and all team members
• Aid in ensuring sales engines are leveraged
• Be active in the local community to build strong relationships with local officials, businesses, and customers
• Aid in recruiting and onboarding program (interview, hire, train)
• Communicate both verbally and in writing to provide clear direction to staff
• Drive and assist with the budgeting, forecasting, training, motivating and staffing of the rooms department including: telephone, housekeeping, front office, laundry, concierge and guest services
• Work closely with the Regional and General Managers in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work
• Plan, organize, chair, attend and/or participate in various hotel meetings such as: staff meetings, rooms division meetings, front office meetings, BEO meetings, etc. as needed
• Comply with attendance rules and be available to work on a regular basis
• Perform any other job-related duties as assigned

Requirements

• Ability to travel extensively on an as-needed basis
• Reliable transportation and availability 24/7
• May be required to work nights, weekends, and holidays
• May be required to be on call when away from work
• Proven track record of meeting budgets, understanding P&L statements, and cost controls
• Proven ability to deliver exceptional guest service results as measured through guest satisfaction
• Excellent problem solving and interpersonal skills
• Strong leadership skills
• Ability to read, write, and speak English
• Proficiency with basic computer (PC) and office technology
• Degree in Hotel or Hospitality Management a plus
• Strong oral and written communication skills, inclusive of the ability to listen effectively and to speak clearly
• Attention to detail
• Planning and organizational ability
• Multiple brand experience preferred
• Accounting knowledge preferred
• Crisis management - hearing and visual ability to observe performance and detect signs of emergency situations and respond with proper action
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information to resolve conflicts
• Ability to exercise considerable managerial skills, as the position may involve frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and planning, organization development, and coordination of large scale work projects
• Must be able to effectively work with very little or no supervision
• Must be a leader, a driver and bottom line oriented
• Valid driver's license (Real ID or Passport for travel)

Education and Experience

• High school diploma required
• Candidates for this position must have a minimum of 3 years hotel management experience of Department Head or above, experience in multiple rooms departments - preferred
• Previous experience as a Select-Service or Full-Service Manager with a major hotel brand (i.e. Hilton, Marriott) preferred

Benefits

• Hotel and Travel Discounts
• Medical + HSA
• Dental
• Vision
• Life, Voluntary and Supplemental Insurance
• Long/Short Term Disability
• 401-K with Company Match
• Tuition Reimbursement
• Professional Development Opportunities
• Competitive Compensation

Physical Requirements

• Sit
• Stand
• Bend
• Walk
• Use hands or fingers
• Lift boxes (up to 15 pounds)
• Talk and hear