Task Force Manager

Landing · Phoenix, AZ · 5 days ago

On-siteEducation$75k/yrFull-time

About the role

This is a market coverage and operations role. As a Task Force Manager, you will deploy into Landing markets across the US — wherever the business needs you — and step in as the sole operator when a General Manager is on leave. That means owning the full market: member experience, property relationships, housekeeping and maintenance coordination, unit quality, and performance reporting. You will cover operations for one to three weeks at a time, maintain key account relationships, and hand markets back off cleanly when the assignment ends. Travel locations are driven entirely by business need, so being positioned near a major hub is essential to moving quickly when an assignment comes in.

What you'll own

Full market operations during GM leave — member experience, property relationships, vendor coordination, and maintenance escalations
Member support tickets and communications across all channels
Liaison with property management teams to resolve maintenance requests, address member concerns, and execute new leases
Market KPIs: NPS, CSAT, cleaning quality, and market growth
Unit quality evaluation — ensuring every home meets Landing standards before move-in
Relationships with key property accounts for the duration of each assignment
Market growth: coordination and installation of new Landing homes within assigned markets
Critical preparation and coordination for VIP guest bookings
Sooth handoff coordination with the AGM and Hub Manager at the start and end of every assignment
Auxiliary training responsibilities when not actively on assignment

What we're looking for

2+ years of background in hotel operations, short-term rental management, or high-volume hospitality — you know how to operate when members don't wait
Experience running a market, property, or operation with real autonomy — not just executing someone else's playbook
Bias for action — when things go sideways, you move toward the problem, not away from it
Strong organizational skills and follow-through — you're managing multiple properties, tickets, and relationships simultaneously across markets you didn't build
Ability to triage under pressure — three things are urgent at once, you know which one to move on first
Comfort with ambiguity and travel — 80% travel is required, and the assignment always comes with surprises
Exceptional communication and interpersonal skills — you build credibility fast with people at all levels

Work Schedule & Availability

This role requires 80% travel. When on assignment, you are the market owner, which means availability extends beyond standard business hours based on operational needs — including evenings, weekends, and holidays. Demand increases around month-end and high-volume check-in periods.

What we offer