Task Force - Front Desk Manager

Overview

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences.

Key Responsibilities

• Oversight of the daily operations of the front desk, ensuring efficient and smooth processes
• Training, mentoring, and motivating front desk staff to deliver outstanding service
• Handling guest inquiries, concerns, and complaints in a professional and timely manner
• Cooking with other departments to ensure seamless guest experiences
• Monitoring and maintaining front desk procedures, including check-in/check-out processes and reservation management
• Implementing and enforcing hotel policies and procedures to ensure compliance and guest satisfaction
• Managing room inventory and maximizing revenue through effective room management strategies
• Conducting performance evaluations and providing feedback to front desk team members

Qualifications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

EEO

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.