Tag and Title Coordinator

AAA Club Alliance is hiring a full-time Tag & Title Coordinator for its Warrington, PA retail location. The role combines motor vehicle title and registration processing with sales of AAA memberships, credit cards, and insurance referrals, plus backup support for cashiering and Roadside Assistance calls.

Pay

• Base hourly rate: $19.15 – $24.50 (adjusted for experience, location, and other job-related factors)
• Incentive pay eligible: average $162 – $580 per month

Schedule

• Monday–Friday: 9:00 AM – 5:30 PM
• Saturday: 9:00 AM – 3:00 PM
• 37.5-hour work week; no Sundays

Location: 865 Easton Road, Suite 100, Heritage Center, Warrington, PA 18976

Responsibilities

• Process driver’s license and vehicle registration applications
• Answer and guide inquiries on state-specific regulations for driver licensing, titling, and registration
• Serve as lead and mentor for title clerks; oversee accuracy of title processes
• Assemble and prepare applications for submission to state and/or Tag & Title Administration on schedule
• Manage, document, and research rejected applications or submitted errors; resolve discrepancies timely
• Consistently up-sell and cross-sell AAA products (memberships, credit cards, insurance referrals)
• Answer incoming overflow calls for Roadside Assistance during peak volumes
• Serve as backup for cashiering and IDEMIA services as needed

Requirements

• Sales and customer service experience, ideally in a lead role, with focus on accuracy and results
• Working knowledge of Motor Vehicle Title systems or prior tag-and-title experience preferred
• Effective written and oral communication skills
• Proficiency navigating multiple websites and programs; strong computer skills for multitasking
• Notary Public designation or ability to obtain and maintain one within six months of employment
• Ability to complete all required training workshops for Title Service Agents
• High school diploma or equivalent
• Satisfactory pre-employment and post-employment screenings (criminal, drug, state and/or vendor-specific); ability to obtain required licenses (e.g., Membership license) as needed

Qualifications (Pennsylvania)

• Complete On-Line Messenger (OLM) Certification testing within 90 days of system authorization
• Complete Basic Agent Services Training course within two weeks of hire
• Complete Advance Agent Services Training course every two years

Benefits

• Medical, dental, and vision plan options
• Up to 2 weeks paid parental leave
• 401(k) with company match up to 7%
• 2+ weeks of paid time off within first year
• Paid company holidays
• Company-provided volunteer opportunities plus 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year