Table Games Supervisor (Harrah's Joliet)

Responsibilities

• Provides superior guest service and develops quality players through personal interaction and relationship marketing.
• Ensures that all table games employees are providing optimum service to all guests at all times.
• Affirms the technical proficiency of all table games employees through development and effective training.
• Provides direction, guidance and supervision to all employees in the table games department creating an atmosphere which is conducive to a quality work life for the employee.
• Possesses knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting and implements the same.
• Observes and analyzes the integrity of all table games activity.
• Mediates and solves problems for guests and employees.
• Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires.
• Builds a rapport and coordinates daily functions with support service departments.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.
• Completes all other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years Supervisory experience preferred.
• Broad knowledge of casino rules, regulations, and procedures, including good game security.
• Guest service oriented, with excellent employee relation skills.
• Flexible in schedule to include nights, holidays, and weekends.
• Must be able to lift up to 50 lbs. and frequently lift and/or carry objects weighing up to 25 lbs.
• Position requires 40% standing, 50% walking, 10% sitting.
• Requires some pushing & reaching overhead, kneeling & climbing, bending, twisting and stooping.
• Must be able to maneuver around the casino and other areas.
• Requires manual dexterity to handle and collect cards and chips.
• Must be able to work in a fast paced, stressful environment.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to respond to touch, speech, smell, aural and visual cues.
• Must be able to work in a fast-paced environment involving constant internal and external customer contact.
• Must be able to walk and be on feet for long periods of time.
• Auditory range must include immediate environment, clear vision for near and medium distances, as well as, good peripheral vision.

Additional Requirements

• Must be able to lift up to 50 lbs. and frequently lift and/or carry objects weighing up to 25 lbs.

Compensation & Benefits

• $32.00 per hour.
• Comprehensive Medical, Dental, and Vision Insurance.
• Life and Disability Insurance.
• 401(k) retirement plan.
• Generous Paid Time Off (PTO) policy.
• Education Assistance program.
• Exclusive Team Member Discounts.
• AND MUCH MORE!

Shift Details

• Swing Shift: 6:00PM - 4:00AM.