Table Games Supervisor

Description

The primary responsibility of the Table Games Supervisor is to supervise the operation of a group of assigned tables within the pit. The Table Games Supervisor must be a coach for the Table Games Dealer, providing feedback on performance. It is their responsibility to rate the play of our guests and to ensure that all gaming procedures are being followed.

Duties And Responsibilities

• Protect the assets of Wind Creek.
  • Observe game, always looking for irregularities or deviations from procedure.
  • Advise Table Games Management of any possible problem areas or irregularities.
  • Serve as a supervisor to the Table Games Dealers, ensuring they are enforcing and adhering to company and regulatory policies and being alert to their job duties.
  • Serve as a liaison between the Table Games Dealers and Table Games Management.
  • Serve as a liaison between the Table Games Dealers and the Table Games Shift Management.
  • Serve as a liaison between the Table Games Dealers and the Table Games Team Members.
  • Serve as a liaison between the Table Games Dealers and the Table Games Team Members.
  • Ensure team members are cordial and courteous to all patrons and fellow team members.
  • Ensure team members are alert to their job duties.
  • Ensure team members adhere to gaming regulations and any violations are reported to Table Game Management.
  • Issue credit based on information obtained from the casino computer system in accordance with company policy and established limits.
  • Alert the Table Games Management of any irregularities.
  • Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Interview and make recommendation of candidates for new hire.
  • Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
  • Maintain an open-door policy and addresses all team member issues and/or concerns in a timely manner.
  • Develop a working knowledge of all IGB rules, regulations and Internal Controls applicable to your position.
  • Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.

Job Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment.
• Associate’s Degree in Related field– required.
• Two (2) years’ Supervisory experience– required.
• One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department– required.
• Two (2) years of experience in the hiring position’s Department– required.
• Two (2) years of experience in dealing multiple games at another major casino property or its equivalent– required.
• Ability to distinguish winning/losing combinations and settle wagers accordingly– required.
• Knowledge of at least three (3) core games– required.
• Knowledge and ability to deal assigned game and supervise multiple games when needed– required.
• Perform basic math skills.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 30 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays.
• Willing to travel and participate in training as recommended or required.
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.

Pay

Base Pay Pay range - $27.10 - $36.80 (The base pay will depend factors such as experience level and skillset.)

Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses to all employees.