Table Games Supervisor

Duties and Responsibilities

• Protect the assets of Wind Creek.
  • Observe game, always looking for irregularities or deviations from procedure.
    • Advise Table Games Management of any possible problem areas or irregularities.
  • Supervise team members ensuring that they are enforcing and adhering to company and regulatory policies and being alert to their job duties.
• Ensure team members are cordial and courteous to all patrons and fellow team members.
  • Achieve the goals or objectives of the department using available resources (staff and budgetary).
• Handle team member complaints and resolve problems that arise.
  • Communicates all pertinent information to relieving Table Games Supervisor.
• Establish and maintain a courteous rapport with all casino guests and fellow team members, providing the best possible service.
  • Handle customer complaints, in consultation with the Table Games Shift Management when necessary.
• Inform team members of policies contained in the management policies manual, ensuring compliance.
  • Rate customers based on time of play, average bet, amount of win/loss, amount of credit or cash buy-in, walk amount, and basic strategy.
• Accurately count game float inventories at the beginning and close of the shift, (and periodically throughout the shift) advising the Table Games Management of approximate results for the shift and any suspected irregularities.
  • Issue credit based on information obtained from the casino computer system in accordance with company policy and established limits.
• Observe taking and paying of bets in accordance with established company policies and procedures.
  • Alert the Table Games Management of any irregularities.
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
  • Manage staff and organize department functions in accordance with company guidelines.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Interview and make recommendation of candidates for new hire.
• Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
  • Maintain an open-door policy and addresses all team member issues and/or concerns in a timely manner.
• Develop a working knowledge of all IGB rules, regulations and Internal Controls applicable to your position.
  • Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.

Job Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment.
  • Associate’s Degree in Related field– required
• Two (2) years’ Supervisory experience– required
  • One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department– required
• Two (2) years of experience in the hiring position’s Department– required
  • Two (2) years of experience in dealing multiple games at another major casino property or its equivalent– required
• Ability to distinguish winning/losing combinations and settle wagers accordingly– required
  • Knowledge of at least three (3) core games– required
• Knowledge and ability to deal assigned game and supervise multiple games when needed– required
  • Perform basic math skills.
• Physical ability to access all areas of the property.
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction,
    • Work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.

Benefits

• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option.
  • We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses to all employees.