Table Games Supervisor

Responsibilities

• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Conveys positive energy and enthusiasm focusing on the customer interaction.
• Communicates service problems, team plans, and property promotions in buzz sessions and facilitates problem-solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Develops highly skilled, successful team members, sets realistic and measurable service standards and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses team member performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely.
• Includes training, selecting, directing work of Table Games personnel, maintaining production, appraising team members’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members’ questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters.
• Verifies all gaming table transactions/operations in supervised area.
• Maintains awareness of activity on games in area of supervision, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Versatile and adaptable to changing situations.

Qualifications

• High school diploma or equivalent required.
• Must have significant Table Games experience as a dealer and/or supervisor capacity.
• Excellent math skills and the ability to multi-task are required.
• Excellent customer interaction, analytical, critical thinking and problem-solving skills.
• The ability to lead and coach is required.
• Well-developed interpersonal skills are a must.
• Enjoys entertaining and communicating with the public.
• Must have a professional appearance and be a team player.

Additional Requirements

• Must be able to sit/stand for long periods of time (minimum of 2 hour intervals).
• Responds to visual and aural cues.
• Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer.
• Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack.
• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.
• Access to gaming floor required.