Table Games Supervisor

Responsibilities

• Responsible to mentor, coach, advocate for the Team Member, advocate for the company and be a Hospitality champion.
• Maintain overall responsibility for the effective gaming service activities for a designated area or pit.
• Reports shift activity on a daily basis and coordinates with other shifts, including customer activity and play, game drop and any unusual activity.
• Aids in monitoring table payouts to ensure proper amounts are being paid to guests.
• Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
• Maintains game security and protects company assets at all times.
• Controls and directs games in progress by monitoring and providing assistance and dealer correction.
• Maintains awareness of how each game stands with respect to player limits, special guests, gains/losses, and dealer performance.
• Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
• Completes understanding and adherence to Team Member policies including, but not limited to, coaching and counseling staff and the use of the progressive discipline to modify performance.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Effectively communicates to ensure that consistent, accurate and timely information is provided to all shifts.
• Effectively handles customer concerns and requests.
• Addresses and manages complaints, or concerns from Team Members.
• Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
• Ensures that staff behavior and appearance are in compliance with established standards.
• Maintains complete confidentiality of all company information at all times.
• Performs all job duties in a safe and responsible manner.
• Performs other duties as may be assigned by department and/or company management.

Compliance Responsibilities

• Attend required training sessions offered by the casino.
• Obtain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
• Have knowledge of the Property's programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.