Table Games Floorperson

Job Description

As a Table Games Floorperson, you play a vital role in overseeing the smooth and efficient operation of gaming tables during your shift. You train, supervise, and monitor dealers to ensure consistent adherence to approved procedures, regulatory requirements, and company policies. Working closely with the Table Games Manager, you act as a key support to both leadership and frontline teams by maintaining operational excellence, resolving issues promptly, and delivering exceptional guest service.

Responsibilities

• Train, supervise, and monitor dealers to ensure compliance with approved procedures, regulatory requirements, and company policies.
• Resolve issues promptly and maintain a fair, safe, and enjoyable gaming environment.
• Act as a key support to leadership and frontline teams, ensuring operational excellence.
• Deliver exceptional guest service by maintaining high standards of professionalism and customer satisfaction.

Requirements

• High school diploma or equivalent.
• Experience in a fast-paced, customer-facing environment preferred.
• Ability to work flexible hours including evenings and weekends.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Basic knowledge of gaming regulations and industry standards.

Qualifications

• Passion for the gaming industry and a commitment to providing excellent guest service.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn new skills.

Skills

• Customer service skills.
• Problem-solving abilities.
• Time management and multitasking skills.
• Knowledge of gaming regulations and industry standards.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.
• Employee discounts on casino products and services.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Shifts vary based on department needs, typically running from 8 PM to 4 AM, with some evening and weekend shifts available.