Floor Supervisor Table Games

Responsibilities

• Observe all games, players, and dealers to ensure accuracy of game and game protection.
• Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.
• Verify all bankrolls from previous shifts to ensure accuracy.
• Monitor games and maintain appropriate game pace.
• Provide the utmost in customer service by answering questions, resolving disputes, and fulfilling requests.
• Assist in training and evaluating subordinate employees in a fair and equitable manner.
• Accurately track player actions by noting buy-ins, length of play, win/loss, and average bet.
• Operate all games in accordance with all gaming laws, Title 31, and company policies.
• Verify the accuracy of all documents signed and ensure all procedures are accurately followed.
• Communicate all pertinent information to management in a timely and responsible manner.
• Maintain proper bankroll levels to accommodate existing or anticipated play.
• Notify management immediately of any unusual gaming activity.
• Monitor guest flow and notify management when adjustments to open table games are needed.
• Create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Perform all duties as deemed necessary for the success of the department.

Requirements

• At least one year of supervisory experience or two years of experience dealing multiple games.
• Knowledge and ability to deal assigned game.
• Ability to input and extract player information into the casino computer systems.
• Must have or be able to obtain a Gaming Registration.
• Professional appearance and demeanor.