Floor Supervisor Table Games FT

Full-time hourly position at Gold Strike Casino.

About the role

Directly supervise the operation and conduct of assigned table games and table games personnel, including reconciling table accounts, while providing excellent guest service. All duties are performed in compliance with federal, state, and local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Responsibilities

• Manage the performance of dealers to ensure each game is dealt with a high degree of proficiency and superior customer service is provided to guests.
• Monitor guest flow and notify management when adjustments to open table games are needed.
• Observe, evaluate, and rate players objectively and accurately following departmental policy.
• Maintain proper bankroll levels to accommodate existing or anticipated play.
• Reconcile table accounting accurately and with integrity; maintain card/dice and all gaming equipment.
• Verify the accuracy of all documents and ensure all procedures are adhered to.
• Notify the Pit Manager and/or Shift Manager immediately of any unusual activity of high-limit play or if damage/tampering of equipment is suspected.
• Perform other job-related duties as requested.

Qualifications

Minimum requirements:

• High school diploma or equivalent.
• Two (2) years of casino operations experience, or according to property requirement, or an equivalent combination of education, training, and experience.

Preferred:

• Two (2) years of supervisory experience.
• Two (2) years of dealing experience.
• Proficiency in 3 core games plus all carnival games offered.

Certifications, licenses, and registrations

• Gaming Registration as applicable to jurisdiction.

Knowledge, skills, and abilities

• Ability to function and act independently.
• Effective written and verbal communication in English.
• Ability to communicate effectively, concisely, and logically in a timely manner at an appropriate level while maintaining confidentiality.
• Ability to multi-task and work well in a fast-paced, team-oriented environment.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Effective listening abilities with strong judgment skills.
• Excellent customer service and interpersonal skills to effectively communicate with all business contacts.

Working conditions

• Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
• Ability to work in an environment where pipe, cigar, and cigarette smoking are permitted.