Floor Supervisor Table Games PT

Responsibilities

• Manage the performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests.
• Monitor guest flow and notify management when adjustments to open table games are needed.
• Evaluate and rate players objectively and accurately following departmental policy.
• Maintain proper bankroll levels to accommodate existing or anticipated play.
• Reconcile table accounting accurately and with integrity and maintain card/dice and all gaming equipment.
• Verify the accuracy of all documents and ensure that all procedures are adhered to.
• Notify the Pit Manager and/or Shift Manager immediately of any unusual activity of high-limit play or if damage/tampering of equipment is suspected.

Qualifications

• High school diploma or equivalent.
• Two (2) years of casino operations experience, or according to property requirement, or an equivalent combination of education, training, and experience.
• Work varied shifts, including weekends and holidays.
• PREFERRED: Two (2) years of supervisory experience.
• Bilingual skills
• Two (2) years of dealing experience.
• 3 core games plus all carnival games offered.

Knowledge, Skills, and Abilities

• Ability to function and act independently.
• Able to effectively communicate in English, in both written and verbal forms.
• Able to communicate effectively, concisely, and logically in a timely manner and at an appropriate level, while maintaining confidentiality.
• Able to multi-task and work well in a fast-paced, team-oriented environment.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Effective listening abilities with strong judgment skills.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.