Table Games Floor Supervisor PT

About the Role

Under general direction from the Pit Manager, oversees the table games dealers in all available table games. Ensures table games operate in accordance with applicable laws, regulations, policies, and procedures, and functions are executed in a prompt, professional, and courteous manner.

Responsibilities

• Oversees table games dealers and improves staff effectiveness by counseling, training, and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Observes and analyzes the integrity of all table games activity; mediates and solves problems for guests and employees.
• Adheres to policies and procedures when opening or closing games.
• Implements and participates in staff development and training programs.
• Reviews employees to increase skill level and assists in training and development of newly hired staff.
• Safeguards casino assets and ensures employees adhere to all gaming policies and procedures; informs Pit Manager or Table Games Shift Manager of any deviation from standard dealing procedures.
• Renders impartial decisions using all available means, such as dealer/player information and surveillance.
• Notifies the Pit Manager or Table Games Shift Manager immediately when a guest is dissatisfied with a decision.
• Relays pertinent information regarding daily business to incoming Supervisor at shift change.
• Ensures that all table game employees are providing optimum service to all guests at all times.
• Provides superior guest service and develops repeat players through personal interaction and relationship marketing.
• Maintains player-tracking log.
• Keeps leadership and other departments informed of the status of table games activities by attending meetings and submitting reports.
• Maintains an accurate and accountable inventory of all table games supplies; performs a monthly inventory of supplies.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes, and conferences; reviewing professional publications and establishing networks.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Protects all gaming activities within an assigned area of responsibility.
• Observes and follows policy and procedures to preserve the integrity of the game.
• Communicates all pertinent information pertaining to game or player activity and/or game protection/integrity to Pit and/or Shift Managers.
• Maintains awareness of promotions and special events and communicates this information to Team Members and guests.
• Acts in any capacity assigned by Table Games Management.
• Provides exceptional guest service by interfacing with players and dealers.
• Responsible for communication within their department ensuring that information is shared with Team Members.
• Performs other duties as required.

Requirements

• High School Diploma or GED required unless waived by Human Resources Management.
• Two (2) years of related gaming experience including six (6) months in a lead or supervisory capacity.
• Demonstrated knowledge of casino card games or training/school certification required.
• Excellent interpersonal communication, guest service, attention to detail, and problem-solving skills required.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license.

Skills

• Knowledge of table games operations to include all available table games.
• Knowledge of basic accounting, math, and record-keeping practices and procedures.
• Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access, and PowerPoint.
• Skill in supervising, training, and evaluating assigned staff.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to make solid decisions and exercise independent judgment.

Physical Demands

• While performing the duties of this job, the employee may be required to stand for prolonged periods, walk, and sit; use hands for dexterity of motion; stoop, bend, kneel, or crouch; and have normal auditory, visual acuity, and verbal communications skills.
• Employee spends a significant amount of time twisting and turning with upper extremities extended across the gaming table.
• The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

• Work is generally performed both indoors and outdoors where the employee may have frequent contact with the public and be exposed to second-hand smoke, moderate/high noise levels, dirt, dust, and unpleasant odors.
• Work may be performed in areas that may be unusually hot, cold, noisy, smoky, and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions).
• Prolonged sitting, walking, or extended work hours including swing shifts, evenings, holidays, and weekends may be required.
• Must be able to work nights, weekends, and holidays.

Direct Reports: Dealers. Access to Sensitive Areas: Table Games and Poker pit area. Signatory Authority: Chip fill/credit receipts and match play.