Table Games Floor Supervisor - Table Games Operations
About the role
Under the guidance of Table Games Pit Managers, the Floor Supervisor performs functions on an assigned shift. Key responsibilities include ensuring game operations comply with established policies and procedures, assisting as needed, and maintaining a respectful environment.
Responsibilities
- Create an exciting environment and provide excellent service to external and internal guests.
- Supervise, coach, instruct, and direct dealers in proper procedures of table games operations, including correcting errors, recommending disciplinary actions, and monitoring all work processes.
- Maintain the integrity of table games by monitoring chip purchases, ensuring transactions are correct, and maintaining security and integrity.
- Aid in the administration of disciplinary or corrective actions and monitor post-disciplinary performance of assigned employees.
- Track and document patron play, including monitoring wager amounts, length of play, purchase amounts, and wins/losses.
- Ensure appropriate and professional care and service are provided to guests and employees, and protect games, currency, chips, playing cards, and other assets.
- Communicate positively and effectively with all related departments and superiors, providing ongoing advice, support, and direction to dealers.
- Manage and oversee the efficient operation of assigned pit functions and communicate with related departments, managing staffing levels and labor costs, and optimizing utilization of assigned pits.
- Monitor and manage staffing levels and labor costs, and optimize utilization of assigned pits including adjusting table minimums and maximum bet levels.
- Ensure adherence to all internal and external regulations, policies, and procedures within assigned pit, and create daily reports on individual pit performance.
Requirements
- A high school diploma and some college preferred.
- At least one year experience in a table games operations supervisory capacity or three plus years experience as a table games dealer; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance preferred.
- Experience in craps and/or roulette, preferred.
- Strong communication skills.
- Strong mathematical abilities.
Qualifications
- High school diploma and some college preferred.
- At least one year experience in a table games operations supervisory capacity or three plus years experience as a table games dealer; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance preferred.
- Experience in craps and/or roulette, preferred.
- Strong communication skills.
- Strong mathematical abilities.
Skills
- Effective communication and interpersonal skills.
- Ability to manage and direct employees.
- Knowledge of table games operations and procedures.
- Ability to monitor and maintain game integrity.
- Proficiency in tracking and documenting patron play.
Benefits
Comprehensive benefits package includes health and well-being support, details available on the career site: www.gotoworkhappy.com/benefits.
Pay
Details on pay structure are available upon request.
Schedule
Shifts are typically scheduled based on the needs of the casino, which can vary.
Additional Information
The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Application Instructions
Final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended.