Table Games Floor Supervisor - Table Games Operations

About the role

The Shift & Pit Manager is responsible for providing superior service to both internal and external customers, ensuring the delivery of Customer Service standards, and maintaining the integrity of the games.

Responsibilities

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
• Knowing all policies & procedures of the specific table game he/she is supervising
• Maintaining a safe, professional, friendly and productive work environment
• Promoting positive public relations and creating an enjoyable atmosphere for all customers
• Amicably resolving customer related problems in a fast-paced environment
• Ensuring the protection of customer’s rewards and credit lines
• Complying with all departmental and Company Policies including Hard Rock’s business ethics guidelines
• Maintaining confidentiality of all Hard Rock trade secrets and proprietary information
• Creating and ensuring a fun-filled, entertaining and exciting environment

Qualifications

• Three years table games experience required
• Two years in a Dual-Rated management level capacity or above is preferred
• Must be knowledgeable in all primary casino games and most secondary games