Table Games Dealer/Supervisor

Responsibilities

• Staff, schedule, evaluate, train, develop, monitor and lead team members in such a manner to maintain a positive employee relations culture.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for team members
• Motivate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives.
• Aid in procedures, training, scheduling and evaluation of team members in accordance with company and departmental directives, policies and procedures.
• Maintain awareness of all Table Games activity within assigned sections; report any suspected irregular or illegal gaming practices to the Table Games Assistant Shift Manager to maintain the integrity of the gaming tables.
• Evaluate guest play and extend complimentary services to support extended play.
• Resolve customer and employee complaints.
• Ensure procedures for opening and closing of the Table Games are followed according to established procedures.
• Evaluate game standings with respect to player limits, special customers, wins/losses, and dealer performance.
• Perform other duties as assigned by management.

Qualifications

• Must be able to obtain and maintain a valid gaming license.
• Demonstrated knowledge of various Table Games and previous Table Games supervisor experience.
• Displays excellent verbal and written communication skills.
• Maintain a professional, neat and well-groomed appearance.
• Must be able to work varied shifts, including weekends and holidays.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.