Systems Specialist - IT AMI Applications Support

About the role

The Advanced Metering Infrastructure (AMI) Systems Specialist performs a lead technical role in application support for Con Edison’s AMI systems, including the AMI Meter Asset Management System (MAMS), ProField Encore (PFE), Meter Data Management System (MDMS), Head End System (HES), and supporting applications or modules.

Responsibilities

• Work closely with key vendors and business partners on release notes explaining features, improvements, issues resolved, scheduled upgrades, and enhancements.
• Collaborate with the AMI Run team to develop tools or reports needed for monitoring or troubleshooting production systems.
• Assist in planning and road mapping, including analyzing technology components for vendor support and cyber security compliance.
• Lead technical teams in developing in-house applications and assist in the implementation of vendor applications.
• Maintain and support one or more existing applications, including monitoring product license compliance.
• Produce subsystem designs, end-to-end flow diagrams, use cases, complex APIs and modules, data models, and all System Development Life Cycle (SDLC) documentation.
• Deliver value through regular releases and frequent customer testing.
• Provide updates to project plans, report critical issues, and troubleshoot/resolve client issues.
• Work collaboratively with cross-functional teams to achieve project goals and engage vendors/sponsors at the appropriate level of detail.
• Proactively engage external expertise to resolve technical issues.
• Identify issues, develop alternatives, and provide recommendations.
• Lead and manage staff performance and workforce planning, ensuring alignment with organizational goals.
• Conduct incident triage, remediation, root cause analysis, and recommend preventive actions, including High-Potential Incident (HPI) processes.
• Participate in IT process improvement teams and suggest system or process improvements.
• Strengthen business relationships and maintain effective communications with all stakeholders.
• Drive continuous improvement and holistic monitoring processes.
• Establish processes to improve operational excellence.
• Develop and upskill the team in alignment with organizational goals.

Requirements

• Bachelor’s Degree and a minimum of four (4) years of relevant experience.
• At least four (4) years of experience working with users to define, specify, and implement complex reports.
• Ability to understand complex data models and design or troubleshoot complex ORACLE/SQL Server database queries.
• Strong project management skills with the ability to complete multiple assignments with changing priorities while meeting deadlines.
• Strong analytical and problem-solving skills.
• Ability to transfer knowledge to peers and train subordinates.
• 4-5 years of strong skills and experience with the MS Office suite: Word, Excel, PowerPoint, Visio, and Project.
• Working experience with ETL tools (SSIS, SPARK, etc.), XML, and SOAP/RESTful Web Services.
• Works effectively both independently and in teams, with experience leading projects, workstreams, or tasks.
• Understanding of application design and Software Development Life Cycle (SDLC) principles.
• At least two years of experience implementing technology to support business processes or adapting business processes to leverage technology.
• Exceptional leadership skills and demonstrated ability to lead team activities, perform project management functions, and supervise team members.
• Ability to learn new technology as required for the job, including experience writing formal documentation and software technical requirements.

Preferred Qualifications

• Master’s Degree and four (4) years of relevant experience, preferably in IT.
• Web Development experience using HTML, JavaScript, ASP.NET/MVC, Python, or SPARK.
• Unix shell scripting and Power BI knowledge.
• Experience in utility projects or AMI.

Skills

• Strong written and verbal communication skills.
• Effective interpersonal skills.
• Demonstrated project management skills.
• Ability to develop and deliver effective presentations.
• Demonstrated analytical skills.

Additional Requirements

• Must hold a valid Driver’s License.
• Assigned a System Emergency Assignment and expected to work non-business hours during emergencies, including nights, weekends, and holidays.
• Must be able and willing to travel within the Company service territory as needed.
• Must be able to participate in the Company’s emergency management processes and storm plans as required.