Systems Operations & Application Support Specialist

Key Responsibilities

• Administer and maintain CCQDER network, servers, storage systems, desktops, and specialized video/audio research environments
• Install, configure, and upgrade hardware and software across systems and applications
• Provide end-to-end troubleshooting and performance tuning to ensure system reliability and efficiency
• Manage system monitoring, backup, recovery, and disaster recovery processes
• Cook up closely with CDC OCIO and enterprise IT teams to ensure alignment with agency infrastructure and standards

Technical Strategy, Continuous Improvement, and Modernization

• Assess current system architecture, infrastructure, and application environments to identify risks, inefficiencies, and modernization opportunities
• Develop and present practical, implementable recommendations for system improvements, upgrades, and technology adoption
• Support transition from legacy systems to modern COTS and cloud-based solutions, including data migration and integration activities
• Execute approved enhancements, ensuring solutions align with CDC security, compliance, and operational requirements

Application Support and Research Systems Enablement

• Maintain and support CCQDER lab systems and applications, including troubleshooting, documentation, and user support
• Support deployment, configuration, and optimization of research tools and applications (e.g., video capture systems, transcription platforms, survey tools)
• Collaborate with CCQDER staff to ensure systems effectively support data collection, analysis, and research workflows

Data Management and Secure Research Environment

• Manage secure storage, cataloging, and lifecycle of video/audio recordings and related metadata
• Oversee transcription workflows and ensure proper storage and handling in compliance with federal confidentiality requirements
• Execute data retention, archival, and destruction processes in accordance with CDC policies

Security, Compliance, and Governance Support

• Support system security operations, including security checks, configuration compliance, and coordination with CDC cybersecurity stakeholders
• Provide technical input to System Assessment & Authorization (SA&A) processes and support maintenance of Authority to Operate (ATO)
• Ensure all systems and processes align with CDC, NCHS, and federal requirements (e.g., FISMA, NIST, CIPSEA)

Collaboration and Client Engagement

• Work closely with CCQDER leadership, technical staff, and federal stakeholders to support mission-critical operations
• Translate technical issues and recommendations into clear, actionable communication for non-technical stakeholders
• Provide responsive, solution-oriented support in a fast-paced, research-driven environment

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• 5+ years of hands-on IT systems, infrastructure, or application support experience
• Demonstrated ability to both operate and improve technical environments (operations + enhancement mindset)
• Experience administering networks, servers, and secure systems environments
• Proven ability to analyze system performance and recommend improvements
• Experience supporting or interacting with secure, regulated environments (federal or equivalent)
• Ability to execute technical changes following structured governance and approval processes

Preferred Qualifications

• Prior experience supporting CDC, NCHS, or federal health/research environments
• Experience with video/audio systems, transcription tools, or research data platforms
• Familiarity with legacy system modernization and migration to COTS solutions
• Experience supporting secure LAN environments with large data repositories
• Security+ or similar certification

Pay Range

$110,000 - $125,000 per year