Systems/Business Analyst (Hybrid) - 28629

About the role

Enlighten, a leader in big data solution development and deployment, seeks an experienced Systems/Business Analyst to support the full spectrum of Product Management operations and IT systems development, with a focus on the Defense Counterintelligence and Security Agency (DCSA).

Responsibilities

• Establish, foster, and strengthen relationships between company and targeted government customers.
• Integrate directly into the customer’s daily operations as directed by Product Manager.
• Understand Enlighten’s capabilities and champion accordingly.
• Own the customer experience from start to finish.
• Work closely with Enlighten’s analysts, application development, and engineering teams to ensure on-time delivery.
• Work closely/frequently with the Government Product Owner (GPO) and customer PMO to expand, groom, and maintain the requirements backlog.
• Manage Jira and YouTrack boards, routinely updating issues to reflect the status of development activities.
• Prepare reports on Agile metrics (e.g., burnup, burndown, velocity, etc.) and ensure compliance with customer SAFe Agile practices.
• Represent team at customer engagements and with other vendors for SAFe Agile implementation.
• Satisfy required customer approval gates to ensure acceptance of new application enhancements, features, or capabilities.
• Prepare/present briefings to customer management, to demonstrate value was delivered.
• Provide full support of user adoption activities, including Acceptance Testing and Application Familiarization events for our developed products.
• Validate reported issues and provide resolutions on the spot or escalate to the SW Development Team; tracks/reports required fixes to customer satisfaction.
• Additional duties as assigned.

Requirements

• Security Clearance: A current Secret level U.S. Government security clearance is required with ability to obtain Top Secret clearance with SCI eligibility; U.S. citizenship required.
• 5 years relevant experience with a B.A. or B.S. in Business, a technical field, or related; 3 years relevant experience with Masters in related field; or High School Diploma or equivalent and 9 years relevant experience.
• Minimum of 5 years experience in large-scale government technology projects, agile development, and/or big data.
• Experience directly supporting complex technical projects and or programs.
• Strong computer skills including MS Word, MS Excel, and MS PowerPoint.
• Strong interpersonal skills and the ability to interact effectively with others.
• Excellent interviewing skills including active listening and empathy.
• Experience running multiple scrum teams within the SAFe methodology.
• Strong experience with using tools like Jira and/or YouTrack.
• Understanding of requirements engineering in Agile methodologies.
• Excellent organizational and attention to detail skills.
• Ability to work independently and as part of a team.
• Ability and willingness to travel as necessary.
• Ability to work on customer site 1-3 days a week in Hanover, MD. Could include some visits to our headquarters in Columbia, MD. Flexibility is essential to adapt to schedule changes as needed.

Qualifications

• Top Secret level clearance is desirable.
• DoD 8140 / 8570 compliance certifications may be required in this position as directed by the customer.
• Experience with Software Engineering, Cloud Technologies, and Cybersecurity.
• Solid technical background to determine system requirements and work closely with engineering and management to ensure accurate design and estimating would be an asset, but not required.
• Previous big data systems experience is a plus.

Benefits

• 100% paid employee premium for healthcare, vision and dental plans.
• 10% 401k benefit.
• Generous PTO + 10 paid holidays.
• Education/training allowances.

Pay

Ancillary to the base pay, Enlighten takes a variety of factors into consideration when extending offers, including, but not limited to, the role's function, internal equity and a candidate's education or training, work experience, certifications and key skills. Occasionally positions/roles may include additional non-recurrent compensation and will be addressed by the recruiter during the interview process.

Schedule

The role is performed in a hybrid environment with some onsite work 1-2 days a week on customer site as well as occasional travel (e.g., twice per year), as necessary.