Systems & Business Analyst, Client Operations

The Systems & Business Analyst, Client Operations is responsible for bridging the gap between business operations and technology by designing scalable processes and optimizing systems that support client-facing teams. This role requires strong hands-on experience with Salesforce, including configuration and administration, and a proven ability to translate business needs into practical technical solutions.

Requirements

• Minimum of 6 years of experience in Business Analysis, Systems Analysis, Operations, or a similar role supporting business technology initiatives.
• Strong hands-on experience working with Salesforce, including configuration and administration; Salesforce Administrator certification is considered an asset.
• Demonstrated experience with workflow automation, business systems, integrations, AI-enabled solutions, or related operational technologies.
• Proven ability to conduct stakeholder interviews, analyze business processes, define functional requirements, and translate business needs into practical technical solutions.
• Experience managing multiple projects simultaneously while balancing priorities, timelines, and stakeholder expectations.
• Excellent analytical, organizational, and problem-solving skills with the ability to make informed recommendations.
• Strong communication and stakeholder management skills, with confidence engaging and influencing senior leadership.
• Self-motivated, adaptable, and highly collaborative, with an automation-first mindset and a passion for continuous improvement.

Benefits

• Competitive salary based on geographic location, ranging from CA$123,000 to CA$169,000 for candidates based in United States.
• Fully remote work environment with the flexibility to work from anywhere in United States.
• Unlimited paid time off.
• Comprehensive health and dental coverage.
• Home office setup allowance of up to CA$2,025.
• RRSP matching contributions of up to 2%.
• Learning and professional development opportunities.
• Monthly internet and mobile phone reimbursement of up to CA$67.50.
• Opportunity to work alongside innovative teams in a collaborative, inclusive, and technology-driven environment.
• A supportive workplace committed to diversity, equity, inclusion, and maintaining a respectful, harassment-free culture.