Business/Systems Analyst
Job Description
This Business Systems Analyst role is responsible for the ownership and governance of the corporate CMDB, administration of the enterprise compliance program, and the development of automation solutions through scripting, Power Apps, Power Automate, and Power BI. The position supports dashboard creation, reporting, process automation, and self-service tool development for workflows that feed into the CMDB, while also providing support for the corporate ITSM platform. Initially, the individual will assist with operational data management and workflow analysis to gain an understanding of existing processes before driving automation initiatives.
Experience
0-2 years of relevant experience.
Technical Skills
- Proficiency in Python.
- Knowledge of database structures and operations.
Personal Attributes
- Demonstrates a growth mindset.
- Communicates openly about areas for development.
- Familiarity with ITIL concepts, including change and problem management; certification is a plus.
- Experience with SQL databases.
- Experience with dashboarding and reporting tools.
- Experience with ITSM/CMDB platforms such as ServiceNow.
Benefits
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
About the Role
The role involves taking ownership and governing the corporate CMDB, administering the enterprise compliance program, developing automation solutions, supporting dashboard creation and reporting, assisting with operational data management and workflow analysis, and providing support for the corporate ITSM platform.
Responsibilities
Takes ownership and governs the corporate CMDB.
Administers the enterprise compliance program.
Develops automation solutions using Python, Power Apps, Power Automate, and Power BI.
Supports the creation of dashboards and reports.
Assists with operational data management and workflow analysis.
Provides support for the corporate ITSM platform.
Drives automation initiatives to improve operational efficiency.
Requirements
Relevant experience: 0-2 years.
Qualifications
Proficiency in Python.
Knowledge of database structures and operations.
Familiarity with ITIL concepts, including change and problem management; certification is a plus.
Experience with SQL databases.
Experience with dashboarding and reporting tools.
Experience with ITSM/CMDB platforms such as ServiceNow.
Skills
Python programming skills.
Database knowledge and operations.
ITIL concepts and certifications.
SQL database experience.
Dashboarding and reporting tools proficiency.
ITSM/CMDB platform experience (ServiceNow).
Benefits
Medical, dental, vision, life, disability, and other insurance plans.
Employee Stock Purchase Program (ESPP).
401K program with company match.
HSA (Health Savings Account on the HDHP plan).
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
Corporate discount savings program and other discounts.
On-demand training program.
Access to certification prep and a library of technical and leadership courses/books/seminars.
Certification discounts and other perks to associations like CompTIA and IIBA.
Dedicated customer service team for benefits and resources.
Certified Career Coach.
Pay
N/A
Schedule
N/A
Company Information
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Equal Opportunity Employer
We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.