Systems Analyst – Tech Troubleshooting, Business Analysis & QA

About the role

Catalyst Senior Living Solutions is seeking a Systems Analyst to join our Client Success team in Kansas City. This is a Hybrid/On-Site Position based in Kansas City, MO, requiring regular on-site presence at our Catalyst office. While some flexibility for remote work may be available, this is not a fully remote position.

Responsibilities

• Serve as an initial point of contact for system issues raised by internal team members and clients.
• Triage support requests, determine priority and severity, and escalate issues to engineering or vendors when appropriate.
• Reproduce system problems and provide engineering teams with clear, repeatable steps for troubleshooting.
• Review error logs, integration failures, and system alerts to help identify root causes.
• Track issues through resolution and keep stakeholders informed along the way.
• Maintain documentation of known issues, workarounds, and resolution procedures.
• Perform post-release validation to make sure system changes and fixes work as intended.
• Produce recurring operational and product reports and develop ad hoc reports and dashboards using tools such as Tableau and Metabase.
• Analyze business data, identify discrepancies, and help ensure data accuracy and integrity.
• Translate data findings into clear business insights and recommendations.
• Work with system owners to support accurate data flow and integrations across systems.
• Aid in application configurations, reference data, and user settings.
• Partner with internal stakeholders to gather requirements and develop clear acceptance criteria.
• Create and execute test cases, document defects and results, and support solution validation.
• Identify process inefficiencies and recommend data-supported improvements.
• Use approved AI tools responsibly to support research, troubleshooting, documentation, and reporting.

Qualifications

• 2+ years of experience supporting or working with core operational systems, preferably in application support, systems support, or business analysis.
• Can independently write and troubleshoot SQL queries against relational data sources.
• Have experience with CRM and/or ticket/issue-tracking systems.
• Strong analytical and problem-solving skills, including root-cause analysis.
• Excellent attention to detail and care deeply about data accuracy.
• Comfortable identifying process inefficiencies and recommending practical improvements.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience managing multiple priorities in a fast-paced environment.
• A strong commitment to customer service, collaboration, and follow-through.
• Professionalism and confidentiality regarding sensitive business information.

Skills

• Technical curiosity combined with strong communication and customer-service skills.
• Experience with Tableau, Metabase, CRM platforms, ticketing/issue-management systems, application and integration error logs, Python, or other scripting/automation tools.
• Low-code/no-code platforms, business requirements and functional specifications, software testing and acceptance criteria.

Benefits

We are an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Pay

Compensation is competitive and commensurate with experience.

Schedule

The position is a Hybrid/On-Site Position based in Kansas City, MO, requiring regular on-site presence at our Catalyst office. While some flexibility for remote work may be available, this is not a fully remote position.