Systems Analyst - M365 and COPILOT Enablement
Position Summary
The Systems Analyst - Microsoft 365 and Copilot Enablement serves as a cross-functional business and technology partner, supporting business units across the company with Microsoft 365 adoption, SharePoint implementation, workflow improvement, and Copilot enablement. This role works closely with front-line divisions, Corporate Analytics, IT, and the development team to understand business needs, improve current processes, and deliver practical, scalable solutions.
Essential Duties And Responsibilities
Partner with business units across the company to understand operational needs, current workflows, pain points, and opportunities for improvement through Microsoft 365 tools.
Aid business owners with SharePoint implementation, including site buildout, document library configuration, data migration support, permissions planning, and post-implementation improvements.
Support the migration of files, documents, and business content into SharePoint by helping teams organize information, evaluate current folder structures, improve content usability, and apply Microsoft 365 best practices.
Educate business users and site owners on SharePoint and Teams permissions, access management concepts, and best practices to support secure and sustainable collaboration.
Serve as a liaison between business teams, Corporate Analytics, IT, and the development team to translate operational needs into practical Microsoft 365, automation, and Copilot-enabled solutions.
Support Microsoft 365 adoption across Teams, SharePoint, OneDrive and related tools by helping users understand available functionality and apply tools effectively to day-to-day work.
Identify opportunities to improve, standardize, or automate current processes using Microsoft 365 tools, and coordinate with IT or the development team when solutions require additional technical support.
Support prompt development, Copilot use-case design, and practical AI adoption across business teams.
Assist teams in determining whether a business need is best addressed through a Microsoft 365 workflow improvement, a Copilot prompt, or a potential agent opportunity.
Identify, document, and scope potential agent opportunities in partnership with business users and the development team.
Help track Copilot usage analytics, adoption trends, user feedback, and business use cases to support continued improvement and enablement efforts.
Develop training materials, how-to guides, user documentation, prompt examples, and other enablement resources to support Microsoft 365 and Copilot adoption.
Lead or assist with training sessions, adoption campaigns, workshops, and hands-on support activities for Microsoft 365 and Copilot users.
Provide end-user support for Microsoft 365-related questions, basic troubleshooting, permissions awareness, and recommended ways to use collaboration tools effectively.
Promote responsible use of Microsoft 365 and Copilot tools by reinforcing data security, permissions awareness, responsible AI practices, and approved governance standards.
Maintain documentation related to Microsoft 365 processes, SharePoint site structures, workflow recommendations, training materials, and user enablement resources.
Participate in continuous improvement initiatives focused on automation, standardization, scalability, and improved collaboration across the company.
Qualifications
Bachelor’s degree in Business, Information Systems, Computer Science, Data Analytics, or a related field.
3–5 years of experience in systems analysis, business analysis, Microsoft 365 support, process improvement, technology enablement, or a related role.
Working knowledge of Microsoft 365 tools, including SharePoint, Teams, OneDrive, and related collaboration platforms.
Experience supporting business users, gathering requirements, documenting workflows, and translating business needs into practical technology solutions.
Ability to assist with SharePoint site configuration, data migration planning, permissions structure, and user adoption activities.
Strong analytical, organizational, and problem-solving skills with close attention to detail.
Strong communication and interpersonal skills, including the ability to work effectively with technical and non-technical users.
Ability to develop clear documentation, training materials, and user guidance for Microsoft 365 and Copilot-related processes.
Ability to manage multiple priorities, coordinate across departments, and support cross-functional initiatives.
Commitment to data security, responsible AI use, permissions awareness, and consistent governance practices.
Experience with Microsoft Copilot, Copilot for Microsoft 365, prompt development, AI enablement, or business use-case identification.
Familiarity with Power Automate, Power Apps, or other Power Platform tools.
Preferred Qualifications
Experience supporting Microsoft 365 adoption, training programs, usage analytics, or technology change management efforts.
Experience assisting with SharePoint migrations, site redesigns, or business process improvement initiatives.
Experience working with IT, development teams, or technical resources to document requirements and coordinate solution delivery.
Microsoft 365 Fundamentals certification or related Microsoft training.
Power Platform Fundamentals certification or related Microsoft training.
SharePoint, Copilot, or AI-related Microsoft training or certifications.
Physical Demands
Work may include periods of high priority activity while supporting project deadlines, system issues, implementations, or operational reporting needs.
Primarily office-based work with occasional travel to active construction sites, fabrication facilities, or other company locations.
Requires extended periods of sitting and regular use of a computer, phone, and related office equipment.
When visiting jobsites or fabrication areas, must follow applicable safety requirements, wear required personal protective equipment, and remain aware of active steel construction operations.