Microsoft Copilot Enablement & Training Specialist

About the role

Presidio is seeking a Microsoft Copilot Enablement & Training Specialist to join the National Digital Workspace Team. This is a customer-facing training role focused on helping end users get real, practical value out of Copilot for Microsoft 365 and the broader Microsoft Office suite.

Responsibilities

• Deliver engaging, customer-facing training sessions on Copilot for Microsoft 365 and its use within the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)
• Teach end users practical, role-relevant ways to use Copilot to improve productivity in their daily work
• Train customers on the purpose and use of personal agents in Microsoft Copilot for Microsoft 365, including how individuals can create and apply agents to streamline their own workflows
• Develop and refine training materials, demos, and quick-reference guides that make AI tools approachable for non-technical audiences
• Build and maintain working familiarity with Microsoft Copilot, Copilot for Microsoft 365, Copilot Studio, Microsoft Cowork, Claude Cowork, and Google Gemini, and be able to speak to their capabilities and appropriate use cases
• Field and answer end-user questions during and after training, adapting explanations to different skill levels
• Gather feedback from sessions to continuously improve content and delivery
• Stay current on new features and updates across the Microsoft Copilot ecosystem and other AI productivity tools
• Collaborate with internal delivery and solutions teams to align training with customer needs
• Occasionally travel to customer sites to deliver in-person training and enablement
• Perform other duties as assigned

Requirements

• Bachelor's degree or equivalent experience and/or military experience
• 2+ years of experience in a customer-facing, training, enablement, or end-user support role (technology environment preferred)
• Familiarity with Microsoft 365 and the Office suite (Word, Excel, PowerPoint, Outlook, Teams)
• Genuine interest in AI productivity tools and a willingness to continuously learn new platforms
• Comfortable and relaxed presenting to live audiences of varying technical skill
• Excellent verbal communication skills—articulate, clear, and able to explain technical concepts in everyday language
• Approachable, easygoing demeanor with strong interpersonal skills
• Good organizational skills and attention to detail
• Willingness and ability to travel occasionally to customer sites as needed
• Must be a US Citizen

Qualifications

• Hands-on experience with Copilot for Microsoft 365 or similar AI assistants (e.g., Claude, Gemini)
• Experience creating training content, demos, or how-to materials
• Familiarity with personal agents in Copilot for Microsoft 365 and/or building lightweight agents in Copilot Studio
• Background in adult learning, instructional design, or technical training
• Comfortable working in a fast-paced, evolving environment as AI tools and features change frequently

Skills

• Strong communication skills—articulate, clear, and able to explain technical concepts in everyday language
• Approachable, easygoing demeanor with strong interpersonal skills
• Good organizational skills and attention to detail
• Willingness and ability to travel occasionally to customer sites as needed

Benefits

Presidio offers a competitive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may include occasional travel to customer sites.