Microsoft 365 Copilot Trainer (AI Adoption & Enablement)

Key Responsibilities

• Deliver high-impact live training (virtual / in-person) across Microsoft 365 Copilot experiences (e.g., Copilot in Teams, Outlook, Word, PowerPoint, Excel, and other supported M365 surfaces).
• Run role-based webinars, feature demonstrations, guided walkthroughs, and hands-on labs that map directly to real work tasks.
• Create and manage recorded training assets for asynchronous consumption (session recordings + quick reference guides).
• Facilitate office hours / clinics to reinforce learning, answer questions, and address user barriers (confidence, trust, relevance, and responsible use).
• Prompt Writing & Prompt Coaching at Scale
• Train users on prompt fundamentals (context, goal, constraints, tone, structure, grounding, iteration).
• Build and maintain a persona-based prompt library and best prompts patterns aligned to common workflows.
• Provide prompt coaching during labs/clinics to improve quality of outcomes and reduce trial-and-error fatigue.
• Persona Creation + Day-in-the-Life (DITL) Interviewing
• Lead persona discovery by interviewing business users and managers to understand: daily activities, information flows, documents, meetings, decision points, and pain areas where Copilot can reduce cycle time, improve quality, or automate drafting/summarization.
• Conduct 10-15 structured interviews across roles (or as per program plan) and synthesize insights into role-based scenario maps.
• Translate insights into Top priority use cases and training tracks (focus on what drives real adoption, not generic feature training).
• Design Thinking Workshops (Use-Case Identification & Workflow Mapping)
• Plan And Facilitate Design Thinking Sessions To Capture user journeys, workflow steps, moments that matter, friction points, and success criteria.
• Convert Workshop Outcomes Into a prioritized use-case backlog, role-based enablement journeys (basic, intermediate, advanced), practical labs that replicate daily work tasks.
• Learning Design: Lesson Plans + Persona-Based Paths
• Develop End-to-end Lesson Plans That Include objectives, prerequisite readiness, demo scripts, exercises, expected outcomes, and evaluation rubric.
• Create Persona-based Learning Paths For Key Functions Such As Finance, Legal/Compliance, Sales, HR, Operations, Executives (as applicable).
• Maintain reusable assets: slide decks, facilitator guides, learner workbooks, lab guides, Q&A sheets, and troubleshooting tips.
• Change Corners / Change Kiosks / Community Building
• Run Change Corners (open houses) to enable two-way communication: what's working, what's blocked, what users need next.
• Support a champion / change agent network through train-the-trainer enablement, reinforcement content, and recognition mechanisms.
• Build community engagement via the adoption hub and internal channels (Teams/Viva Engage where used).
• Awareness Habit
• Design And Execute Targeted Campaigns Copilot Tips & Tricks by persona Use-case of the week Prompt of the weeksuccess stories and leader messaging.
• Partner with Communications/OCM leads to maintain cadence and reduce change fatigue.
• Value Realization: ROI & Adoption Measurement
• Support Work With Program Leads To Measure Adoption And Value cohort ramp-up, attendance, engagement, satisfaction, scenario usage, qualitative insights + hours saved narratives by persona.
• Enable and interpret adoption dashboards and reinforce improvements based on trends.
• Drive outcomes aligned to the program's adoption goals (e.g., scaling MAU, internal trainers certification, measurable ROI dashboards).
• Train-the-Trainer (TTT) & Capability Transfer
• Lead and certify internal trainers (train-the-trainer model), enabling transition of ownership to client teams (e.g., 30+ certified internal trainers target).
• Provide trainer toolkits: facilitator scripts, demo environments, lab packs, scenario library, and FAQs.
• Continuous Learning & Feature Velocity Readiness
• Maintain a Structured Mechanism To track Microsoft Copilot feature updates, update training materials and labs rapidly, brief stakeholders on what's new and how it impacts workflows.
• Demonstrate sharp onboarding curve and adapt content during delivery without disrupting cadence.

Qualifications / Experience

• 5+ years in training/facilitation, digital adoption, OCM, or productivity transformation (preferred).
• Demonstrated experience delivering training for Microsoft 365 (Teams/Office apps) and/or AI assistants.
• Certifications (preferred, Not Mandatory): Microsoft fundamentals / Modern Work / Copilot-related badges, Change management (Prosci/ADKAR) or Design Thinking facilitation (bonus).

Nice-to-Have (Differentiators)

• Experience in regulated industries (insurance/financial services) and compliance-sensitive communication.
• Familiarity with Copilot extensibility concepts (plugins/agents) at a functional level (not a developer requirement).
• Experience running enterprise communities (Viva Engage/Teams) and adoption hubs.