Copilot Enablement Specialist

About the role

The M365 Copilot Operations Administrator supports the day-to-day operations of the firm’s Microsoft 365 Copilot and Copilot Studio program under the direction of the Copilot Product Owner. This role is responsible for key operational activities including license management, content and community support, change monitoring, usage reporting, Tier 2 support, and maker enablement logistics. The position also helps maintain smooth program operations at scale by supporting governance, compliance, and ongoing platform administration.

Responsibilities

• Manage Microsoft 365 Copilot license requests, assignments, utilization tracking, and inventory monitoring.
• Maintain Copilot-related content, prompt libraries, and knowledge resources to support user adoption and self-service.
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• Coordinate training sessions, office hours, community engagement, and ambassador support activities across the firm.
• Monitor Microsoft product changes and execute recurring adoption, usage, and reporting processes, including Power BI refreshes and stakeholder communications.
• Provide Tier 2 support for Copilot-related issues, document common solutions, and escalate complex matters when needed.
• Support sandbox provisioning, access management, and onboarding for Copilot Studio makers and other pilot users.
• Maintain agent inventories, publishing coordination, and enablement resources for Copilot Studio solutions.
• Aid in governance, compliance coordination, connector monitoring, and operational documentation under the direction of product and security leaders.
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