Systems Analyst (Fort Worth)

About the role

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking a Systems Analyst III to join the Unemployment Insurance Administration and Operational Support (UIA&OS) team. This position will have an on-site work schedule located at 301 W 13th St, Fort Worth, TX.

Responsibilities

• Provide desktop and application support for approximately 1100 users across the UI Division at multiple locations and business areas.
• Provide informal training and orientation to staff, both on an individual and group basis, on use of assigned computer, telecommunications equipment, and applications.
• Open, monitor, and escalate service tickets as needed and coordinates with vendors on repair and replacement of equipment.
• Generate comprehensible reports based on data collected from multiple sources including: Microsoft SQL, DB2, INFORMIX, etc.
• Develop, test, and deploy, automating repeatable tasks using PowerShell Scripting and/or Visual Basic Scripts (VBS).
• Monitor, manage, and update Avaya telecommunications equipment, such as Avaya Aura Communications Manager, Session Manager, and Session Border Controller, along with other telecommunications equipment.
• Serve as Property Control Officer (PCO), monitoring and maintaining equipment inventories in accordance with agency policies.
• Develop, analyze, and update procedures, job aids, business, and disaster recovery plans and documents along with serving as a recovery coordinator for one or more systems.
• May need to work outside normal business hours when needed and provide on call activities.
• Physical demands include the ability to move computer equipment, which may require occasional lifting up to 25lbs, and crawling under desks. Team lifting may be required for heavier items.
• Perform other duties and completes special projects as assigned.

Requirements

• Two years of full-time experience which provided general knowledge of data processing or systems analysis. Relevant academic credits may be applied toward experience qualifications for this position.

Qualifications

• Experience (in the last 5 years) administering, maintaining, and/or programming a telephone system (Avaya, Cisco, Genesys, etc.)
• Strong written and verbal communication skills preferred.
• Proficiency in Microsoft Office 365, including but not limited to SharePoint 365 development and authoring.
• Advanced troubleshooting, researching, and analysis abilities.
• Ability to gather system requirements and prepare technical documentation quickly, concisely, and accurately.
• Ability to work independently while coordinating work efforts with others.
• Ability to work quickly and perform multiple tasks while paying attention to detail preferred.

Benefits

• Family Friendly Certified Workplace
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave

Pay

Competitive starting salary: $4,523.16/month

Schedule

This position will have an on-site work schedule located at 301 W 13th St, Fort Worth, TX. Duty involves up to 10% travel within the state of Texas.